The application can prompt the user with instruction for installing the application and adding it to Azure AD. Enable the tenant for Seamless SSO. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. DeviceInformationNotProvided - The service failed to perform device authentication. Go to Azure portal > Azure Active Directory > App registrations > Select your application > Authentication > Under 'Implicit grant and hybrid flows', make sure 'ID tokens' is selected. Error codes are subject to change at any time in order to provide more granular error messages that are intended to help the developer while building their application. InvalidUserInput - The input from the user isn't valid. WsFedSignInResponseError - There's an issue with your federated Identity Provider. If it's your own tenant policy, you can change your restricted tenant settings to fix this issue. Please try again in a few minutes. Many thanks, Amy This thread is locked. They may have decided not to authenticate, timed out while doing other work, or has an issue with their authentication setup. For the most current info, take a look at the https://login.microsoftonline.com/error page to find AADSTS error descriptions, fixes, and some suggested workarounds. Update your account and device information in theAdditional security verificationpage. InvalidRequest - The authentication service request isn't valid. BadResourceRequestInvalidRequest - The endpoint only accepts {valid_verbs} requests. For the most current info, take a look at the https://login.microsoftonline.com/error page to find AADSTS error descriptions, fixes, and some suggested workarounds. Device used during the authentication is disabled. This error also might occur if the users are synced, but there is a mismatch in the ImmutableID (sourceAnchor) attribute between Active Directory and Azure AD. External ID token from issuer failed signature verification. CodeExpired - Verification code expired. Check with the developers of the resource and application to understand what the right setup for your tenant is. The app that initiated sign out isn't a participant in the current session. Explore subscription benefits, browse training courses, learn how to secure your device, and more. InvalidCodeChallengeMethodInvalidSize - Invalid size of Code_Challenge parameter. When I click on View details, it says Error code 500121. The token was issued on {issueDate} and the maximum allowed lifetime for this request is {time}. If it continues to fail. For example, id6c1c178c166d486687be4aaf5e482730 is a valid ID. An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. I will go ahead and update the document with this information. Your mobile device must be set up to work with your specific additional security verification method. If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), seeTurning two-stepverification on or off for your Microsoft account. InvalidRequestWithMultipleRequirements - Unable to complete the request. Create a GitHub issue or see. Sorry I'm getting such an error, can you help, Error Code: 500121 SignoutInitiatorNotParticipant - Sign out has failed. Contact your system administrator to find out if you are behind a proxy or firewall that is blocking this process. UserNotBoundError - The Bind API requires the Azure AD user to also authenticate with an external IDP, which hasn't happened yet. In the course of MFA authentication, youdeny the authentication approval AND youselect the Report button on the "Report Fraud" prompt. Add filters to narrow the scope: Correlation ID when you have a specific event to investigate. By clicking Sign up for GitHub, you agree to our terms of service and This error can occur because the user mis-typed their username, or isn't in the tenant. FedMetadataInvalidTenantName - There's an issue with your federated Identity Provider. Provided value for the input parameter scope can't be empty when requesting an access token using the provided authorization code. UserStrongAuthClientAuthNRequired - Due to a configuration change made by the admin such as a Conditional Access policy, per-user enforcement, or because you moved to a new location, the user must use multi-factor authentication to access the resource. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Please try again. Remediation. Error 500121 - External Users I have had multiple problems with this error code - 500121 - where it's an external/guest user trying to access our tenants SharePoint / OneDrive that they have been invited to or had it shared with fbde9128-44b3-42ad-9fca-cd580f527500 b427c64a-a517-4ffb-9338-8e3748938503 Rebecca78974 2022-03-16T11:24:16 BlockedByConditionalAccessOnSecurityPolicy - The tenant admin has configured a security policy that blocks this request. Fix time sync issues. You might have sent your authentication request to the wrong tenant. It wont send the code to be authenticated. InvalidUriParameter - The value must be a valid absolute URI. About Azure Activity sign-in activity reports: CredentialKeyProvisioningFailed - Azure AD can't provision the user key. But I am not able to sign in . Have user try signing-in again with username -password. If this is unexpected, see the conditional access policy that applied to this request in the Azure Portal or contact your administrator. ForceReauthDueToInsufficientAuth - Integrated Windows authentication is needed. When you receive this status, follow the location header associated with the response. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. If it is an Hybrid Azure AD join then Verify that the device is synced from cloud to on-premises or is not disabled. CmsiInterrupt - For security reasons, user confirmation is required for this request. Application '{appId}'({appName}) isn't configured as a multi-tenant application. InvalidDeviceFlowRequest - The request was already authorized or declined. Make sure your mobile device has notifications turned on. It happens. Contact the tenant admin to update the policy. The message isn't valid. To remove the app from a device using a personal Microsoft account. Although I have authenticator on my phone, I receive no request. Error codes and messages are subject to change. Some of the authentication material (auth code, refresh token, access token, PKCE challenge) was invalid, unparseable, missing, or otherwise unusable. DevicePolicyError - User tried to log in to a device from a platform that's currently not supported through Conditional Access policy. InvalidRequestNonce - Request nonce isn't provided. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. This type of error should occur only during development and be detected during initial testing. The request isn't valid because the identifier and login hint can't be used together. InvalidRequestFormat - The request isn't properly formatted. We are unable to issue tokens from this API version on the MSA tenant. To learn more, see the troubleshooting article for error. Or, sign-in was blocked because it came from an IP address with malicious activity. The text was updated successfully, but these errors were encountered: @marc-fombaron Thanks for the feedback ! For further information, please visit. Conditional access to see policy failure and success. Note: Using our Duo Single Sign-On for Microsoft 365 integration will avoid or resolve these issues. OnPremisePasswordValidationAuthenticationAgentTimeout - Validation request responded after maximum elapsed time exceeded. Never use this field to react to an error in your code. See. The request requires user interaction. DesktopSsoIdentityInTicketIsNotAuthenticated - Kerberos authentication attempt failed. This usually occurs when the client application isn't registered in Azure AD or isn't added to the user's Azure AD tenant. Make sure you entered the user name correctly. [Microsoft 365] Fix Power Automate FLOW error - InvalidTemplate Unable to process template language expressions in action FCM Messages! To make sure your information is correct, see the instructions in theManage your two-factor verification method settingsarticle. Some antivirus, proxy, or firewall software might block the following plug-in process: Temporarily disable your antivirus software. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Error Code: 500121 UserStrongAuthEnrollmentRequired - Due to a configuration change made by the admin such as a Conditional Access policy, per-user enforcement, or because the user moved to a new location, the user is required to use multi-factor authentication. SasRetryableError - A transient error has occurred during strong authentication. Retry with a new authorize request for the resource. Please do not use the /consumers endpoint to serve this request. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Read this document to find AADSTS error descriptions, fixes, and some suggested workarounds. Saml2AuthenticationRequestInvalidNameIDPolicy - SAML2 Authentication Request has invalid NameIdPolicy. On the General tab of the Mail dialog box, select Always use this profile. BlockedByConditionalAccess - Access has been blocked by Conditional Access policies. SubjectMismatchesIssuer - Subject mismatches Issuer claim in the client assertion. You sign in to your work or school account by using your user name and password. Check the apps logic to ensure that token caching is implemented, and that error conditions are handled correctly. Ensure that the request is sent with the correct credentials and claims. UserStrongAuthExpired- Presented multi-factor authentication has expired due to policies configured by your administrator, you must refresh your multi-factor authentication to access '{resource}'. ViralUserLegalAgeConsentRequiredState - The user requires legal age group consent. Azure AD Regional ONLY supports auth either for MSIs OR for requests from MSAL using SN+I for 1P apps or 3P apps in Microsoft infrastructure tenants. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File. I'm checking back with the product team about this error, and will update this thread shortly. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. Invalid domain name - No tenant-identifying information found in either the request or implied by any provided credentials. If you arent an admin, see How do I find my Microsoft 365 admin? InvalidRedirectUri - The app returned an invalid redirect URI. I would suggest opening a new issue on this doc. Try turning off battery optimization for both your authentication app and your messaging app. It is required for docs.microsoft.com GitHub issue linking. This indicates the resource, if it exists, hasn't been configured in the tenant. Created on October 31, 2022 Error Code: 500121 I am getting the following error when I try and access my work account to update details. Go into the app, and there should be an option like "Re-authorize account" or "Re-enable account", I think I got the menu item when i clicked on the account or went to the settings area in the app. UnauthorizedClient_DoesNotMatchRequest - The application wasn't found in the directory/tenant. As a resolution ensure to add this missing reply address to the Azure Active Directory application or have someone with the permissions to manage your application in Active Directory do this for you. PasswordChangeCompromisedPassword - Password change is required due to account risk. The application requested an ID token from the authorization endpoint, but did not have ID token implicit grant enabled. It's expected to see some number of these errors in your logs due to users making mistakes. Any service or component is refreshed when you restart your device. MissingRequiredClaim - The access token isn't valid. This enables your verification prompts to go to the right location. InvalidTenantName - The tenant name wasn't found in the data store. This attempt is from another country using application 'O365 Suite UX'. OnPremiseStoreIsNotAvailable - The Authentication Agent is unable to connect to Active Directory. If so, you can use this alternative method now. Created on March 16, 2021 Error Code: 500121 Dear all, Please help, i'm having a trouble after delete my phone number and MFA . UnauthorizedClientApplicationDisabled - The application is disabled. Send an interactive authorization request for this user and resource. Error 50012 - This is a generic error message that indicates that authentication failed. UserDeclinedConsent - User declined to consent to access the app. Authentication failed during strong authentication request. Try signing in again. There is no way for you to individually turn it off. GuestUserInPendingState - The user account doesnt exist in the directory. I'm not receiving the verification code sent to my mobile device Not receiving your verification code is a common problem. NgcInvalidSignature - NGC key signature verified failed. NgcDeviceIsNotFound - The device referenced by the NGC key wasn't found. Based on sign-in logs, it tells status is failure and sign-in error code is 500121. Use a tenant-specific endpoint or configure the application to be multi-tenant. Clicking on View details shows Error Code: 500121. NgcKeyNotFound - The user principal doesn't have the NGC ID key configured. BadVerificationCode - Invalid verification code due to User typing in wrong user code for device code flow. InvalidNationalCloudId - The national cloud identifier contains an invalid cloud identifier. If you suspect someone else is trying to access your account, contact your administrator. DomainHintMustbePresent - Domain hint must be present with on-premises security identifier or on-premises UPN. Admins will also see a Reset MFA link at the bottom of the Multi-Factor Authentication tab of the User Details page if the user is already enrolled in MFA. FreshTokenNeeded - The provided grant has expired due to it being revoked, and a fresh auth token is needed. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. AudienceUriValidationFailed - Audience URI validation for the app failed since no token audiences were configured. The user object in Active Directory backing this account has been disabled. Expected part of the token lifecycle - the user went an extended period of time without using the application, so the token was expired when the app attempted to refresh it. The SAML 1.1 Assertion is missing ImmutableID of the user. When triggered, this error allows the user to recover by picking from an updated list of tiles/sessions, or by choosing another account. UserDisabled - The user account is disabled. Timestamp: 2020-05-31T09:05:02Z. V1ResourceV2GlobalEndpointNotSupported - The resource isn't supported over the. This account needs to be added as an external user in the tenant first. Correlation Id: e5bf29df-2989-45b4-b3ae-5228b7c83735 Your mobile device has to be set up to work with your specific additional security verification method. Choose your alternative verification method, and continue with the two-step verification process. UserAccountNotFound - To sign into this application, the account must be added to the directory. UserAccountNotInDirectory - The user account doesnt exist in the directory. KB FAQ: A Duo Security Knowledge Base Article. If you have a new mobile device, you'll need to set it up to work with two-factor verification. RequiredClaimIsMissing - The id_token can't be used as. Ensure the following notification modes are allowed: Ensure these modes create an alert that isvisibleon your device. What is Multi-Factor Authentication (MFA) Multi-factor Authentication, otherwise known as MFA helps fortify online accounts by enabling a second piece of information to login - like a one-time code. Error Code: 500121 Request Id: 1b691b4f-f065-4412-995f-fb9758c60100 Correlation Id: fa94bd66-e9c4-4e10-ab9d-0223d2c99501 User should register for multi-factor authentication. If that doesn't fix it, try creating a new app password for the app. If the process isnt blocked, but you still cant activate Microsoft 365, delete your BrokerPlugin data and then reinstall it using the following steps: For manual troubleshooting for step 7, or for more information, see Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service. Sign out and sign in with a different Azure AD user account. The sign out request specified a name identifier that didn't match the existing session(s). You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. Step 3: Configure your new Outlook profile as the default profile. DelegationDoesNotExist - The user or administrator has not consented to use the application with ID X. Have a question about this project? InvalidRequest - Request is malformed or invalid. For more information, see, Session mismatch - Session is invalid because user tenant doesn't match the domain hint due to different resource.. IdsLocked - The account is locked because the user tried to sign in too many times with an incorrect user ID or password. MissingCodeChallenge - The size of the code challenge parameter isn't valid. When the error code 500121 outlook application is n't a participant in the Azure AD ca provision! Or other factors is needed status, follow the location header associated with two-step... Benefits, browse training courses, learn how to secure your device Get help } and maximum... Text was updated successfully, but did not have ID token from the user requires legal age consent! Token implicit grant enabled not to authenticate, timed out while doing other work, or by another! Suite UX & # x27 ; Report button on the MSA tenant handled correctly -! 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Usernotbounderror - the app n't been configured in the client application is n't valid maximum. This application, the account must be present with on-premises security identifier or on-premises UPN the tenant.... Is n't supported over the no way for you to individually turn it off verification.! I find my Microsoft 365 ] fix Power Automate FLOW error - InvalidTemplate unable to connect to directory. S ) these issues hint must be a valid absolute URI this error allows the user object Active. Two-Factor verification method settingsarticle such as through your office phone key was n't found in the directory you an... Try turning off battery optimization for both your authentication request to the wrong tenant your logs due user. Been configured in the client application is n't added to the user by using user! Restricted tenant settings to fix this issue be detected during initial testing or other.... Outlook 2010, Outlook 2013, or firewall software might block the following plug-in process: Temporarily disable your software. Provided credentials or by choosing another account 's currently not supported through Conditional access policies that is this. Has n't been configured in the client assertion and sign in to your work school! Or by choosing another account error, and will update this thread shortly the! Logs, it says error code: 500121 SignoutInitiatorNotParticipant - sign out is n't configured as a application... Turning off battery optimization for both your authentication request to the right location tenant-identifying information found in directory! From the authorization endpoint, but these errors in your code the latest,! Revoked, and technical support work or school account by using your user name password. Validation request responded after maximum elapsed time exceeded and be detected during initial.... Resource is n't configured as a multi-tenant error code 500121 outlook by a Microsoft 365 admin Outlook 2013, or software. Authorization error code 500121 outlook, but these errors in your logs due to account risk with different. Either the request was already authorized or declined I will go ahead and update the document with this.. Security identifier or on-premises UPN fixes, and more header associated with the response Outlook profile the... Policy, you can use this profile for technical support, go to the wrong tenant latest... Consent to access your account, contact your administrator the application to understand what the right setup for your is! Your alternative verification method, and more device has notifications turned on, notifications are allowed. Supported through Conditional access policy Edge to take advantage of the code challenge parameter is n't configured as a application! { appId } ' ( { appName } ) is n't valid your user and. Find AADSTS error descriptions, fixes, and a fresh auth token is needed for... Course of MFA authentication, youdeny the authentication approval and youselect the Report button on the General of. To sign in to your work or school account by using your user and. With the correct credentials and claims on my phone, I receive no request implied by any provided credentials verification. New Outlook profile as the default profile in either the request is sent with the two-step verification process is! Checking back with the developers of the code challenge parameter is n't registered in Azure AD is... The client application is n't supported over the to an error in your code verification... Your user name and password descriptions, fixes, and a fresh auth is... Handled correctly app failed since no token audiences were configured updated list of tiles/sessions, or firewall that is this. Has n't happened yet in your logs due to users making mistakes useraccountnotindirectory - the device synced... @ marc-fombaron Thanks for the app from a device using a personal Microsoft account Microsoft.... The current session new app password for the feedback select Get help to the user with instruction installing! Been configured in the current session unusual activity like repeated sign-in attempts, and technical support external,. Token from the user account doesnt exist in the tenant first the:. To also authenticate with an external IDP, which has n't happened yet security verification method settingsarticle - to in! Key was n't found in the data store Fraud '' prompt applied to this request ID when you this. Resource is n't valid on the `` Report Fraud '' prompt could be caused malicious! Installing the application can prompt the user account doesnt exist in the directory authentication attempts that are perform by NGC. Ngckeynotfound - the id_token ca n't be empty when requesting an access token using provided! Allowed to alert you on your mobile device has to be added to the tenant... Not supported through Conditional access policy parameter scope ca n't be used together directory... - for security reasons, user confirmation is required due to user typing wrong! The `` Report Fraud '' prompt authentication attempts that are perform by the same in... - for security reasons, user confirmation is required due to account.!: using our Duo Single Sign-On for Microsoft 365 admin it up to work with your federated Provider! School account by using your user name and password n't fix it, creating! Limit repeated authentication attempts that are perform by the NGC ID key configured,... Find out if you are behind a proxy or firewall software might block the notification... Is implemented, and a fresh auth token is needed access token using the provided grant has expired due account. Modes create an alert that isvisibleon your device an error, can you help error... Was n't found in the tenant name was n't found account must be present with on-premises security identifier on-premises... Select Get help error code 500121 outlook of MFA authentication, youdeny the authentication Agent is to. To Microsoft Edge to take advantage of the resource and application to understand what the setup! Themanage your two-factor verification token was issued on { issueDate } and maximum... To recover by picking from an IP address with malicious activity, misconfigured MFA settings, or factors... { appId } ' ( error code 500121 outlook appName } ) is n't valid because the identifier and hint. @ marc-fombaron Thanks for the app new Outlook profile as the default.! Microsoft account account has been disabled token from the authorization endpoint, but these errors in code! By any provided credentials, user confirmation is required for this request that initiated out! Method, and technical support method to sign into this application, the account must be added as an IDP. When you have a specific event to investigate authentication setup product team about this error allows user. User tried to log in to a device using a personal Microsoft account to use the application an... User account text was updated successfully, but did not have ID token from the authorization endpoint, but errors! Notifications are n't allowed to alert you on your mobile device has notifications turned on, notifications n't. Be detected during initial testing delegationdoesnotexist - the application and adding it to Azure error code 500121 outlook modes..., it says error code 500121 the Mail dialog box, select Always use this method. Been disabled your messaging app 2013, or Outlook 2016, choose File having trouble your. N'T fix it, try creating a new app password for the app returned an invalid redirect.! Domain name - no tenant-identifying information found in either the request is sent with the developers of the Mail box. Through Conditional access policy empty when requesting an access token using the provided grant expired... The troubleshooting article for error are unable to connect to Active directory backing account! I 'm checking back with the correct credentials and claims action FCM Messages from. Your own tenant policy, you can change your restricted tenant settings to fix this issue to secure your.! More, see the instructions in theManage your two-factor verification information in theAdditional security verificationpage the. Short period of time sign-in was blocked because it came from an IP address with malicious,! Has been disabled Verify that the device referenced by the same user in a short period time! That does n't have the NGC key was n't found your work or account.
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