But jumping out conclusions seems to be par for the course. Thatll be life without parole no doubt in America lol. It's been sitting there for almost for 8 days. I know this struggle to well. Normally you would have to go after the delivery company and Best Buy would tell you the order was "delivered" and anything that happens from that moment forward is your problem. Ground has been a mess for a while now, this console thing is putting a spotlight on that mess. In December, a FedEx spokesperson said they were investigating Cook's matter and several other missing PlayStations and "if a customer suspects that their package is lost or damaged, we encourage them to contact the shipper to begin the claims process.". Scan this QR code to download the app now. Minutes later, Singleton said she got the confirmation email the PS5 had shipped. Report the Missing Package: It's actually required by UPS that shippers report any lost or stolen packages after waiting 24 hours after the delivery time. The PS5 Subreddit also has a lot of folks saying the same thing. Boone sped away on Memorial Drive from the scene, crashing head-on into another vehicle and then into a commercial building. They probably cannot handle the volume and it's just being delayed. I'm sure its been covered at length, but Fed Ex and UPS drivers, especially if they have been with the companies for awhile, are paid well enought they don't give a shit about your PS5. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Honestly, I don't understand why they don't keep track of the IMEI's of the devices they ship, allowing them(and you) to blacklist a potentially stolen device. So the replacement got approved then that's good you are getting. My apologies if this isn't an appropriate post for this subreddit but I would love if someone who has gone through this would let me know their experience with a situation like this. Its the holidays you dont just steal from people like that., STAY UPDATED:Download the Action News Jax app for live updates on breaking stories. This video is about my experience with Fedex delivery of the Playstation 5. What happened when you placed the replacement order request is that an investigation triggers on BestBuy's end. As frustrated as I was I'm like ok Tuesday. Sacramento 95828. Target told me to reach out to FedEx. Do not ask them, but say what will your company do about this? #1. That is awful, sorry for your luck here OP. You never know what someone is going through when youre taking from them.. Where did you order it from? I think FedEx is just backed up. So, I guess YMMV? The real question is wtf are retailers doing putting "playstation 5" and "sony" on the outside of packages? My Target order was reported as "delivered" by FedEx but was nowhere to be found. There is nothing that the store can do replacements have a longer verification process than normal orders and the store will essentially be told to wait. This all happened on the same day. Either this investigation is still in process, or when the person who you talked to placed the replacement request they didn't forward the order information to the investigation team and it never got started. People are gonna tell you to just wait for the confirmation email that your pick-up is ready. Seems like fedex is just overwhelmed or something. If you still believe that your delivery has been stolen, visit the FedEx claims site. Fed-Ex stole a repair that I sent in also, so I'm dealing with that issue too. Im so frustrated right now but FedEx seems to basically just said f**k me. Singleton electronically submitted a report to the St. Johns County Sheriffs Office. i ordered a laptop through lenovo one time and 4 months before the laptop showed up, it was obviously lost somewhere, lenovo wouldn't give me my money back so I initiated a chargeback with amex (1700 laptop), I think people vastly overestimate their PS5 importance. WMAR-2 News asked FedEx if theyre investigating the Sparrows Point facility and this pattern of complaints, a spokesperson wrote: 10+ PlayStation 5s and a handgun among missing packages from Maryland FedEx facility. Has anyone ever gotten a replacement for a stolen delivery? There seems to be a large amount of Target packages missing, and buyers claim that Target put the packaging slip on the outside of the box, making it easier to be stolen. I guess since everyone is using anecdotal evidence as gospel in that reddit thread, I had 5 shipped to my house by FedEx and they all got here on the correct date with no issues. The manager had to make an overnight order and I got mine on Nov. 13. UPS was delivering my PS5 and was taking forever, even drove past my house so i decided to walk to where he was and pick it up myself to have peace of mind lol. Tuesday comes and goes no package. While waiting for me to answer the door, you can see him on my camera forging my signature and handing me simply the envelope with confirmation., STORY: Local schools, law enforcement respond to threat against school safety seen on TikTok. We want to create an inspiring environment for our members and have defined a set of guidelines. The hold that was put on the order is normal when a replacement is requested. Appreciate ya! Let me first say this. Its very shocking. I made a police report and followed up on my own.. Fedex has marked my stuff as being delivered only for it to arrive the next day. Thank you for the reply btw! He stole it right in front of my face, she said. In both situations, Apple immediately replaced the items, however, the incident doesnt sit well with David. This material may not be published, broadcast, rewritten, or redistributed. This essentially makes it a huge paperweight and could possibly catch whoever is dumb enough to go online with it. What floors me is that Apple always washes their hands of any lost or stolen phones during delivery. Of course, there are many more things that you can do to prevent package theft. When I'm not helping brands communicate their value, I enjoy We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. I called the 800BBY number and eventually got someone to confirm a hold and I told them my situation. Two employees at the South Windsor FedEx distribution center allegedly stole 20 smartphones from a shipping box, police said. fedex lost my soundbar during the crazy blackfriday period, their site had the item as "misplaced" - bby game me a replacement at a store. Once the courier picks up an item, it's not Best Buy's responsibility. FOLLOW ME ON TWITTER: https://twitter.com/VivaLaJ2010FOLLOW JAKE RANDALL FOR ALERTS: https://twitter.com/Jake_Randall_YTJAKE RANDALL'S YOUTUBE CHANNEL: https://www.youtube.com/channel/UCT1Xazfuqh3oY1K_8C3J7fQTags:Playstation 5FedexWalmartWalmart PlusFedex stole playstation 5Fedex stole ps5Playstation lostPlaystation 5 lostfedex missing packagesJake randallplaystation alertsxbox series x alerts Theft is the easy, sexy conspiratorial answer but almost certainly not the correct one. It's dumb af but I've had this happen even when we weren't in the middle of a pandemic. Thank you FedEx for stealing my shit! Its possible that your package could simply have fallen off your doorstep or that the delivery driver placed it somewhere youre not used to looking. On the 10th they sent me a notification stating it would be shipping in its original packaging not able to withhold what's inside. The guy actually knocked on my door to let me know it was there also. I don't know about stealing, but my PS5 package from FedEx was fucked up when I got it. I was really worried, but in reality it was on a truck from AZ to OR and it likely took a while to be unpacked due to delays at the receiving facility. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. couldnt get a refund through bestbuy. You are using an out of date browser. I ordered the 13 Pro Max in sierra blue at the very end of September and mine was stolen by fed ex themselves. 100% this. I was heart broken and took the box to my local police station to file a police report contacted my carrier and was sent a replacement and I had to pickup it up at the UPS CC station. When you file your claim, you must enter your tracking/PRO number, choose your claim type, and complete the appropriate online form. My tracking on FedEx, it said it got on a truck it just never showed up, said Nathaniel Cook, who ordered a PS5 on November 10. Your packages are important to you. Looking at the box, the tape was cut and has been resealed. I'd also look into doing a police report if you have the driver on camera. No way FedEx is stealing. instructional technology, triathlon, social media, and video. We blog about how to protect them using tools like porch cameras, parcel boxes, porch pirate bags, and more. Suppose to get mines today from FedEx says its on FedEx truck and walmart.com says out for delivery. 1h. Had 2 different playstations arriving today, one from Target, another from Sony. I would typically agree. Both were scheduled to be delivered today and then the date on both changed to 11/24. Finally reached a lady who apparently does package tracing and she informed me that my package was lost. Was told I couldn't but had nothing to worry about. For a better experience, please enable JavaScript in your browser before proceeding. Hello, this is Robin. If everything checks out and the support team is able to get the hold removed then you are able to walk out of the store with a new unit. Any job have some degree of theft but I wouldn't say it's widespread or anything. Nothing. Add that to a huge amount of volume and a reluctance to correct mistakes instead of moving forward to get more deliveries done and you're going to get a lot of failed deliveries. I paid. I contacted Best Buy customer service and got a replacement PS5 set for pickup at one of my local Best Buys that same day, but for 8 hours until close, it only said "preparing for pickup". STORY: Local realtor has helped 1,100 community heroes by donating 25% of commission. We're working to gather and send you exclusive coupons for security cameras,parcel boxes, and more. These people are sketchy Just received from verizon via fedex, iphone, case, screen protector. A few days ago I probably would have been on the more conspiracy end of things. My PS5 from walmart was shipped from FedEx inside a brown box that for some dumbass reason still said PS5/controller on it. Divinity Original Sin 2 iPad vs Nintendo Switch vs Steam Deck What Platform Should You Buy It On? My box from target had the receipt on the outside. I publish weekly blog posts here on I called FedEx to verify what I seen on the website tracking an they said yes its in route to you an will be there by 430. I call FedEx an im told they will trace it an I will hear from the trace manager shorty. PS5 stolen by a delivery driver: PS5 pre-orders are being stolen by delivery drivers. So now I have to get back on the waitlist for a new one that's not estimated to ship until December. JavaScript is disabled. Absolutely stole shit haha. If you call in to the 800 number they can tell you, and if not submitted, get the investigation request submitted. Not only do you show your support for the channel but you also get to keep up to date with everything that I upload!Welcome To The Gaming Channel dedicated to bring gamers news,clips,montages,drops and everything related to the world of \"Video Games\" Donald Prichard with the Broward County Sheriffs Office Well my PS5 was stolen en route to GameStop. The more we shop online, the more packages are delivered to our homes, and the more it happens: "Someone stole my package!". This is someone that people believe that theyve put their trust in to send their packages, said Sgt. 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