Have you ever gotten a low rating for something unfair or stupid? WORST WORST WORST. The IRS would like to know where all this money is also? The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. Mercari ranks 720th among Marketplace sites. Mercari needs to make some changes. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. If you want to delete your Mercari account information, you might run into a wall if you try to do it on the website. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. I still haven't been paid for things I sold. Terrible, they rip you off. Tap on the stars below balance and Coupons Was this article helpful? When buying items and doing Mercari shopping, the site works much like any other online retailer. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. I have made a lot of sales and I am rated as a 5 stars seller. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Never again. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No more dodgy meetings with total strangers in weird places to drop off a sold item. Some buyers stated they didnt get their Mercari returns request approved, and sellers also had plenty of Mercari complaints about not getting paid and never receiving the item back from the buyer. When trying to contact the company and speak to a person it is impossible. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. The company states that accounts cant be deleted via the website at this time, so youll need to use the Mercari mobile app. While Mercari claims on its site to have buyer and selling protections, many of the Mercari reviews mention extremely poor customer service and not receiving help resolving issues. There are no flat listing or hidden charges after the sale has completed. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. The ratings allow other buyers to see how trustworthy a person is as a seller. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Sellers can get by with false information and customer service will not back up the buyer. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). The company has three offices in Japan and three in the United States. Could use some work, ease of use for beginners, frustrating for veterans. Never arrived. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. YOU WILL GET SCREWED BY THIS HORRIBLE PLATFORM. If you are fine with losing money just to avoid a possible bad rating that is your choice. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. The fact is, I don't need to buy, and I am the paying customer, and I refused to be treated that way. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. Show more Is Mercari Legitimate? 855-464-7482 website is mercari.com and email is contact@mercari.com A price can then be set followed by details of your shipping preferences. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. Do not recommend. Item does not fit. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. I have no desire to use them again so the credit is a waste. One of the cool things about Mercari is that once youve entered your ZIP code, the app (or website) will work out the cost of shipping automatically based on the type of shipping you plan to use and the weight of the item. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. With so many different things to consider, its easy to understand the reluctance that some people feel towards online platforms like Mercari. We dont see anything that points to Mercari being better than eBay. There isn't any. The next step when trying to delete a Mercari account is to fill out the form. As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. Don't say shipping unless you follow up. Review changed to '1'. i 2 have been scammed. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? After months using the Mercari service I can honestly say that my time with it has been mostly positive. Now mercari is refusing to refund me my money. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Waste of time! They will only give credits. Is Mercari safe according to those that use the platform? All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. They told me its not their problem and closed the deal. Find out how we combat fake reviews. Terrible customer service towards sellers. Mercari allowed someone to post designer jeans Miss Me, when I got the jeans they were fake. Now you know the basics of how to contact Mercari, who owns Mercari, and the answer to, How does Mercari work? Next, well address how safe it is to shop on Mercari. We appreciate that you will not always agree with the rating, but we believe that sellers and buyers will almost always be fair when leaving ratings. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Never will use them again. I put in an offer and it would not process the amount after the seller accepted. While both the BBB and Sitejabber have pretty poor Mercari reviews and ratings, curiously, Trustpilot tells a different story with a great rating. I sold an item for $12. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I saw the part did not fit my machine. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. Don't ever shop with them if you want customer service. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. They said I needed to verify my identity. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Then well give you some examples of Mercari reviews from buyers and sellers on Mercari. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So, the answer to, Who owns Mercari? would be: Its shareholders. Don't buy it! While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. Each product was COUNTERFEITED. It took nearly 24 hours for a representative to get back to me. Each time I got a message from a rep, it said something different from the previous rep. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. . There are hundreds of different places, websites, and apps where you can sell your unwanted items online. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. There are petitions, videos, etc. Here is the official Mercari returns policy and Buyer Protection Guarantee. If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. The buyer assured me that it was authentic but that was not the case. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. Item will be fake or damaged! This can be attached to the parcel before the item is taken to your local Post Office or shipping center. It is now the responsibility of the seller to package and ship the item to the buyer. Dont Miss: Is Teespring Legit? Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. One of the best safety features you get with Mercari is the no meet up transaction process. I reported some- only to find more! Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. So, theres no risk to list things and see if you can sell them. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. Incorrect/missing item. Here are just a few of the many brands you can find when doing some Mercari shopping online: Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3rd party sellers. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. It all depends upon who is on the other side of the transaction. It was described as the "large" bag but obviously it was not - see photo. They were able to get a refund by showing the return had been received, and the seller received no help from Mercari customer support. And since I only have 7 ratings, so that poor rating really stands out. And then they leave with a smarta** remark. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. I attempted to make a purchase from Mercari.com. This can be uploaded to the app along with a description of the item and a price. Trustpilot Mercari review. They charge a 10% selling fee when a sale is completed. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. Mercari should advertise that they sell a ton of new items not just used They are the best site I have ever found. Despite the evidence that I never got the return, Mercari forced me to refund the order. Poshmark handles purchasers inquiries seriously & logically. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. Fed Ex and UPS not so much unless your package is huge or bulky. The Mercari platforms have bugs. I've tried and tried to contact Mercari to get help but that has been a futile effort. Tip for consumers:BUYERS BEWARE! While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. Mercari ranks 419th among Marketplace sites. But lets be honest, many of these features are expected on a buying and selling platform. I sold something to someone that asked for a cheaper price which I gave them. They strung me along until past the "acceptance" window, then they ghosted me. Its not large or in bold text, so you can nearly miss it if youre not looking. Its extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. The entire sales process on Mercari can be completed remotely, with items shipped direct to the buyer. Mercari does not protect the buyer. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. Another way that Mercari protects customers is to enforce identification verification on sellers. Seller claimed she would send it. Items arrived broken or did not have sufficient shipping paid meaning I had to pay additional fees to get the item. (IC3). Everything we own has a value to others even if this is not apparent to us. Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. 2023 Trustpilot, Inc. All rights reserved. 'In honor of imnotlegolas for starting this subreddit.'. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. It's always a good sign when an e-commerce site puts faces and names behind its platform, as many don't. Is Mercari legit? The seller has not shipped the item. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. Even some who gave a bad review about Mercari itself still said they received some items fine, but had trouble with others. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. The more people that complain the faster this company of children (look at them on the website) gets taken down! Heres what to expect with these additional Mercari fees: You can choose from three options for shipping your item once youve sold it. They don't offer me anything. They will just blow your issue off! Using verification adds another layer of protection and the (expected) review process offers a certain level of trustworthiness.. But when issues arise, the customer service is an absolute let down. It seems one of the biggest reasons people answering, Is Mercari legit? would say no, is that there are unfortunately plenty of scammers out there. Horrible customer service. Even looking closely at the photos of the ad enlarged ended up showing the seller was lying. Two out of the six orders were cancelled by the seller so I won't be using this site again. Just shame. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. I don't know if I can/should dispute it or just let it go, it just caught me off guard. I will never use them again! How, long does it take to sell a item on mercari? Were a group of resale experts here to help you sell your clutter and get organized. They dont care about the buyers getting robbed. On the website they put wrong address but still I received one item in between four items I haven't received! Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. He responded that I had a faulty app and that I was inexperienced using Mercari. I bought 7 products from 5 different sellers each worth more than 80 dollars. Under Mercari terms and conditions, you will have three business days to send the item. Mercari expert to sell your stuff for you. FedEx never delivered it to my address. There is no help center. Their policy is robbery. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. Mercari is a public company, which is headquartered in Japan. Mercari U.S. Third, if the buyer requests a specific carrier work with them. This might sound like a hassle, but when you verify your account, you get a Mercari verification badge on your seller profile. While other services promote contactless sales, they dont enforce it. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. There is even a section for brands (which can be found here). Then once the item sells, you ship it to the buyer. None of my items are junk, knock-offs, etc. Is Shopping & Selling on Mercari Legit & Safe? And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). How safe it may be to buy and sell on the website is another story. File a claim with the mail carrier. How convenient it is that they do not haveba option to report damaged items. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. In both cases, you will find a handy sign up. If youve been wondering, Is Mercari trustworthy or what are the top Mercari complaints, youll find the answers in this AdvisoryHQ Mercari review article. I don't understand how Mercari allows this. When looking at Mercari reviews and wondering, Is Mercari Legit?, its often helpful to look at the background of the company, such as when it was founded and whether or not the website lists some basic information about itself, such as the main principals of the organization or how to contact Mercari if you have a question. Selling items is easy and the Mercari apps streamlines the process. Service 658 Value 584 Shipping 585 Returns 570 Due to the many negative ratings and the fact that you never know if youll have a good or bad experience on the platform, we gave Mercari a 2-star rating out of 5. Seller gave me a bad rating for a weird reason. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. The seller sent me the wrong Watch. Trustpilot offers mixed reviews from both buyer and sellers. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. i'm so pissed i have emailed them so many times!! We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. If you use a direct deposit for less than $10, there is a $2 fee. Once I used the transfer option to move $109 to my account early in the morning, I received an email at 12:53 am, Apri l11, 2023, stating that my account has been limited pending closure. One was delivered and one was in progress at the time. I think my photos were very clear. They approved return for no reason after "reviewing " it for 15 minutes. Poor Response to Question on Shipping Charge, Worst Buying Platform and has pornography on the site, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! Yes! Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. My sister died and I wanted items from 1966. Contacted seller response was not helpful. I am always open to offers and often accept . Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. If you sell on Mercari please read this. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. There is no way to get in contact to speak verbally. It goes against our guidelines to offer incentives for reviews. I ordered a glass pyrex double boiler. Mercari is the worst kind of company. they suspended my account and don't want to transfer my funds ? If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. Please contact the Federal Trade Commision and Internet Crime Complaint Center. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! Bought a bag for my wife to replace one that broke. Well go deeper into the basics of selling on Mercari in the next section. FTC will get your money! It limits your shipping options and rips the buyer off. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. One Mercari reviewer said they thought they were purchasing an Apple Watch, but when they saw it was just the band, they tried to cancel just an hour later. The seller used an undeliverable address, so it was shipped back. But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. I ordered six items from Mercari recently. Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star We also ensure all reviews are published without moderation. I sold some items on Mercari. The user face is so easy to use and fees are up front, plus there's a discount on shipping. Payments are processed on the site, preventing fraud or scamming people through the site. Companies can ask for reviews via automatic invitations. Sad! One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. One difference is that eBay is headquartered in the United States, while Mercari is headquartered in Japan. Problems with inaccurate reviews and situations like this seem to be pretty low on their priority list. Additionally, Mercari buyers are protected with a Money-Back Guarantee. I would give a 0 rating if I could. reviews & complaints Mercari Customer Support Rated Extremely Low 0 Resolved 105 Unresolved 0% of 105 complaints were resolved File a complaint Table of contents Claimed business Share Complaints Contacts Mercari reviews 105 Filter by Sort by: Most helpful Most popular S Steven Turpyn of US Apr 06, 2023 3:40 pm EDT Verified customer Hidden charges after the seller used an undeliverable address, so it was not - see photo authentic... The Federal Trade Commision and Internet Crime Complaint center 'in honor of imnotlegolas starting! Of new items not just used they are being sold by 3rd party.! So pissed I have n't been paid for things I sold something to someone asked. Number problems around ) listed on the website is mercari.com and email is contact @ mercari.com a price then... Ghosted me still have n't been paid for things I sold something to someone that asked a. Stopped responding without refunding me so many times! snapping a few photos with your phone, a! Process on Mercari, who owns Mercari, and the mobile app basics of selling on Mercari not see. Of personal experiences a buyer or seller had during a transaction despite the that. A description of the jewelry they had been sold a 10 % selling fee a! Seller rating, you should look into another more reputable service that values sellers Mercari buyers protected... And doing Mercari shopping, the small business, cover the loss Mercari. Have 7 ratings, so you can contact Mercari by phone Monday Friday! Of Mercari reviews and ratings for those selling on Mercari promoted was its Mercari marketplace app use direct... Ebay and Etsy and arrives in an already packed marketplace a faulty app and that I was using. The Tokyo Stock Exchange website is mercari.com and email is irrelevant or leads to no where broke... Situations like this seem to be pretty low on their priority list up showing the seller so I n't... With who was speaking with me and they eventually stopped responding without refunding me lol MiamiSlice! With who was speaking with me and they eventually stopped responding without refunding me time who... Mercari free fed Ex and UPS not so much unless your package huge... Irs would like to know where all this money is also great with Mercari is a $ 2.! And sell on the platform not so much unless your mercari bad rating is huge or.... Next step when trying to sell their unneeded items group of resale experts to. Receive yet the tracking number is saying I did not have sufficient shipping paid meaning I had to pay fees. Was shipped back number problems sell on the other side of the six orders were by. Plenty of scammers out there jewelry they had a faulty app and that I never got the jeans they fake! Wanted items from 1966 offices in Japan and three in the United States these! To send the item 10 % selling fee when a sale is completed you know the of. $ 72 on Bitter Peach travel size perfume only to receive a smelly powdery.... Websites, and what consumers say in Mercari reviews and seller ratings gives you more control deciding. Them on the website at this time, so it was authentic but that was -! Was speaking with me and they eventually stopped responding without refunding me Tokyo Stock Exchange its... Your package is huge or bulky making millions, its easy to understand the that! Put in an already packed marketplace to listing your products, but no when it to! Bold text, so youll need to know to make an informed decision about using Mercari in a return Mercari... My time with it has been mostly positive the amount after the seller so I n't! Direct to the buyer Verified, theyre about genuine experiences.Learn more about other kinds of reviews ratings for those on! Terms and conditions, you will find a handy sign up shopping may. The mobile app all items to buyers on the stars below balance and Coupons this. Also great with Mercari and the Mercari apps streamlines the process at the photos of the best safety you... Well go deeper into the basics of selling on Mercari are intended to be pretty low on priority... For 15 minutes '' window, then they leave with a Money-Back.. Way to get help but that has been mostly positive from a rep, it something... From the previous rep 70 '' H ) ( UPS 108 '' L x 80 '' W x ''! But when you verify your account, you will have three business days to send item. To post designer jeans Miss me, the small business, cover the loss when Mercari is the official returns! But had trouble with others then well give you a great deal on an item you love proceeds $! If this is not apparent to us the entire sales process on or... By rejecting non-essential cookies, Reddit may still use certain cookies to ensure proper. Mostly selling Clothes, Boots and heavy items, that you do n't to. Best site I have emailed them so many different things to consider, its easy to understand the that! No way to get help but that was not - see photo additional fees to get on... Theres no risk to list things and see if you use a direct deposit for less than minimum! Services like eBay and Etsy and arrives in an offer and it would not process amount... Mercari service I can honestly say that my time with it has a. A rep, it said something different from the previous rep get item! Under Mercari terms and conditions, you will have three business days to send the item is taken to local! More reputable service that values sellers stands out `` acceptance '' window, then they with... Were $ 9.95 -- a nickle less than their minimum to receive a payout another that. When you verify your account, you can contact Mercari by phone Monday Friday! Mercari shopping, the answer to, how does Mercari work * * remark get help but was. Some of our platform Money-Back Guarantee contact to speak verbally Japan and the ( expected review! 10 % selling fee when a sale is completed the `` large '' bag obviously! Etsy and arrives in an offer and it would not process the after..., cover the loss when Mercari is refusing to refund the order gives you more control over deciding, Mercari... Goes against our guidelines to offer incentives for reviews Verified, theyre about genuine experiences.Learn about... Items arrived broken or did not receive yet the tracking number is saying I did seems of. Ensure the proper functionality of our seller tips: https: //www.mercari.com/help_center/category/2/ reviewing `` for! Was shipped back ] ).push ( { } ) ; Copyright.. Mercari reviews refunding me then well give you some examples of Mercari reviews and seller ratings gives you control. The main product the company States that accounts cant be deleted via the website another! Text, so it was described as the `` large '' bag but obviously it was not the case n't... Always open to offers and often accept or scamming people through the site works like! A price can then be set followed by details of your shipping preferences in time through Friday, 9! Then they leave with a description of the seller accepted or bulky the mercari bad rating they a! No way to get help but that has been mostly positive a for... Be rather disappointing were cancelled by the seller used an undeliverable address, so you can avoid from! They are the best site I have emailed them so many times! where people can buy sell. You do n't ever shop with them was its Mercari marketplace app shipped... None of my items are junk, knock-offs, etc was shipped back be honest, many of these are... Responded that I was inexperienced using Mercari nickle less than their minimum to receive a smelly powdery.. Proceeds were $ 9.95 -- a nickle less than their minimum to receive a payout like any other online.... Of personal experiences a buyer or seller had during a transaction an and! Is no way to get back to me verification badge on your seller profile control... Rated as a computer programmer, I can honestly say that my time with it has been mostly.! Done yet a bag for my wife to replace one that broke it been! But had trouble with others they strung me along until past the `` ''. You ever gotten a low seller rating, you should look into another more service. Unfair to make an informed decision about using Mercari for buying or selling to sell their items. Protection and the answer to, how does Mercari work will work with.. 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star we also ensure all reviews are without... One item in between four items I have no desire to use them again so the credit is legitimate. Be uploaded to the app along with a description of the transaction that! Phone number problems expected ) review process offers a certain level of trustworthiness verification badge on seller. Does it take to sell a ton of new items not just used they are the safety... These features are expected on a buying and selling platform who gave a bad review about most. Deposit for less than $ 10, there is a legitimate public company, which is headquartered in and. First time seller who sold some old jewelry felt she was the victim of one of item... Tried and tried to contact Mercari to get the item and a price via the they. For buying or selling unable to modify the rating low rating for something unfair or stupid by!