Mungo Homes a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provide economic, educational, health, housing, and emergency hardship support to charitable organizations. Business Response We are working to accommodate all warranty requests in a timely manner. After hearing nothing from Mr. P for another 3 days, I texted him again on 4/15 and never received a response. When the sub contractors were finished we found several holes and unpainted nail pop repairs also a month earlier we had a shower crack fixed (for the 4th time). Recommend consulting the builder and/or a licensed contractor for further evaluation of the grading to determine if there is a drainage concern, especially at the rear porch, and for any repairs needed to prevent water entry at the porch." Several issues noted after closing on the property. I eventually gave up this battle because it was getting no where and I was soon distracted by other issues. As a matter of policy, BBB does not endorse any product, service or business. When someone came to check it out, they said that it was actually a mismatch. Therefore, the installation of a French drain is not warrantable. 7% of Mungo Homes employees are Hispanic or Latino. As of today we still do not know what is going on with my home. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. We are now waiting for a lab test result to return which will take two weeks. The eng floor is to have 8 coats of Al2O3 finish. I met Scott L at the pre drywall for the first time. He did not show up I emailed Mungo Homes customer service but got no response. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. Mungo Homes. :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. I've also left voicemails and have yet to get a call back. We put in another service request to repair the caulk and it has yet to be fixed. I've attempted to reach out to Mungo and it appears no one answers phones there. So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. Indigo Pointe, March 2023. Complaint [protected]. The *** electric indicated the the property had "faulty wiring." Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). They came and meet me at my home on 04/14 to look at the problem and said they seen what I was talking about and the smell was just from standing rain water and they would get back to me with a resolution. I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. 5y ago. My builder was *** at first then *** replaced him! Have removed splinters of wood from faucets, several still smell 9) Siding defective. Our complaint with Mungo is that the foundation should have been poured correctly so that it does not crack, and when given an opportunity to fix it, they should have offered a structural repair, not a cosmetic repair. - I am just absolutely furious that I have been lied to- and this is just on the outside of the property- apparently these homes are made with cheap careless laborers - because there are visible seams in my countertops- and there is not enough water level to flush the toilets- the first floor toilet has been leaking since I purchased the home and there is no water level at all in that tank- and there are black carpenter nails that stick upright in the upstairs closet and bedroom. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. Click here to get notifications about new complaints of Mungo Homes. Within a year of living at the home, my toilets started to bubble air from the septic tank. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. If your warrantable concerns pertain to plumbing, electrical, appliances and/or heating and air, you may choose to contact these trades directly using the contact information located on the SOS sticker on your breaker panel. That is hazard my life and my kids . Many here have faucets w/ foul-smelling water. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. *** I signed for my home in June *** If Mungo would like emails, screen shots or photo proof, I can provide it all *** First Time: (May ) I found a roof leak and reported it BEFORE I signed for my home, it was addressed by being painted over. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. We were able to use it and the problem subsided for a few more months with the inability to have people use the bathroom for other than urinating. When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. Well guide you through the process. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. A week later, it went out again. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. It is still Mungo's name on the product, whether they fix it or not. I am highly dissatisfied with the continual issues related major systems in this Mungo home. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. . The warranty coverage clearly states that lot grading is a covered item. Have over 30 pictures from beginning stage til now with patch work. I am disappointed in this home buying process. I don't have any cons about working for Mungo Homes. For several weeks after that, I just waited to hear something. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. If they are cleaned one day, the next day dust is back. I replied in saying I would like window measurements so I can shop for curtains. Business Response Thank you for contacting Mungo Homes Customer Care! Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. Want restitution. Shea Homes 6. Share. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. However, the foundation/grading issues were not addressed at that time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. APPLY RESET. I closed on my beautiful Mungo home in the *** of *** (Lot#) on May 13. The Mungo Team is here to help you find your new home. I heard nothing back from Chris either. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. 92. After meeting with Mr. on 6/9, the landscaper contacted our local production manager to discuss his findings. The manager who worked with her visited my house and determined that my kitchen's faults are getting worse. Please take note of my experience when you are shopping for a new home! The 2.5-month suspension and the additional protective measures we have put in place to safely resume service, have resulted in longer wait times than we are accustomed to providing. Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. So how can you tell me this?!? They even went ahead and landscaped in its place. So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. The grade should fall a minimum of 6" within the first 10 feet from the structure. The other issue I am very upset about is that my home is missing gutters. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. We apologize for the inconvenience this has caused, as well as the time it has taken to resolve this issue. So they sent people in to paint over it And to clean my whole house(without actually knowing what it is or the cause and still don't). The average salary for Mungo Homes employees is $44,494 per year. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. Mark Madden was the warranty manager assigned to review my issue. The brick that fell from my home was large, heavy, decorative brick. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. As soon as we are able to return to working inside of homes we will be addressing this list. As a homeowner, to be notified of potential major systems issues after closing is not ideal. He came out and took photos. They (QBW) refused to cover the roof leak as they had no prior dealings with this issue and because it does not fall into their category of being covered in this 3-10 year range. He also stated that I should submit to him the paid invoice by my insurance company so that Mungo can reimburse me for the claim that was paid for the damage caused to my Jeep. Trades were sent out to investigate and make the necessary repairs. Sales office. Mungo Homes has partnered with Silverton Mortgage, an acknowledged industry leader within the mortgage community, to make the mortgage loan process easier for you so you can focus on what matters day to day. We apologize for any inconvenience and appreciate the feedback provided. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. They don't even comply with building code! He told me they would do everything in their power not to fix it and that is what has been going on. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. A check was not issued because an out-of-pocket expense was not incurred. Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. 2022 Top Workplace in South Carolina My husband and I are purchasing lot 55 in the *** community. So i reached out to mungo on 6/7 with my concerns that i thought this was mold bc it just keeps coming back and getting on everything. Taylor Morrison2. We are committed to working with the homeowner to ensure all warrantable items are addressed and completed! Irrigation zones had not been placed in backyard nor had they completed my grading.This was after I had been in the home 2 months. From the beginning we were told closing date was June 30th but could vary forward or backward. When winter rolled around, our floors started bubbling up. This comment was posted by a verified customer. This time it was fixed, but the repairman said it looked like a bomb had been set off in our AC unit and whoever installed it did a very poor job. Heterosexual (5) 2.8 LGBTQ+ 5.0 Former Employee Project manager Feb 7, 2023 - Project Manager Recommend CEO Approval Business Outlook Pros Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. He got to my house that day, got on the ladder and was done in 7 minutes. I'm hoping this doesn't come to that. I contacted the builder to place a warranty request on Sunday, June 7 to request repair. However, the builder has advised that as a courtesy they are willing to proceed with cosmetic repairs." I have not been able to decorate or anything. I purchased a Mungo home in June. 07/01 - No response to 6/1 email, sent a follow up email. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. This home is only 21 months old and has happened to.other Mungo homeowners. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. With some investigation I've uncovered an unreal amount of water damage. In October , we discovered the hardwood flooring separating all across the house on the ground floor. This rating reflects the overall rating of Mungo Homes and is not affected by filters. Thank you. UNFINISHED AMENITIES We had to wait 4 month until the house is built. Why should my hard earned dollars that pay for my insurance policy, pay for Mungo's negligence? David Weekley. A crew showed up at 8AM and has been Jackhammering for 4 hours so far. Pros. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. This home is really what we wanted to we signed a contract in March and gave $3k earnest money. When he saw me drive up, he stopped me and said that he had spoken with his boss and his boss agreed that they would replace the brick that had fallen from my home. I have complained about what I suspected to be water damage on 2 different occasions. He also said he couldn't move the cable outlet to where our tv stand will be. I contacted them on 7/14/ 2020 showing them where it didn't work. ALL REVIEWS. So I proceeded to contact Mungo in March in reference to the sewage problem in which I reached a woman who informed me that I needed to get in contact with the manager whose name was Dale. *** XXX-XXX-XXXX, ***@gmail.com, Shugart homes, a division of Mungo homes built Camden Park neighborhood. Rating Overall satisfaction rating Address: 415 Church St NW STE 2, Huntsville, Alabama, United States, 35801-5573 Phone: +1 (256) 489-4831 0 0 +1 (803) 832-4933 0 0 +1 (803) 749-9000 0 0 +1 (843) 769-6390 0 0 +1 (912) 748-3225 0 0 +1 (919) 303-8525 0 0 +1 (843) 273-4861 0 0 +1 (864) 849-8390 0 0 Web: www.mungo.com Cabinets were installed June 20, and flooring was just completed July 2. More than a fifth of workers at St Mungo's are set to strike over pay after Unite members at the homelessness charity backed a walkout #UKhousing. Due to COVID, we were not able to have our inspection with Mungo (L*** P) until 11/11. It slopes away at the front. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. Additionally, the landscaping around the corrected driveway will be brought back to its original state. These standards will vary upward due to frost, snow or saturation. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . Until the foundation is fixed, then, this complaint will remain open. We would like to ensure the installation is correct, and if it is not, that it is repaired appropriately to warranty standards. Again, Palmetto Pride noted the same issues with the foundation and grading as they did in the initial home inspection. MUNGO HOMES - Request Information - Real Estate Services - 138 Canal St, Pooler, GA - Phone Number - Yelp Auto Services Mungo Homes 2 reviews Unclaimed Real Estate Services Edit Closed 8:00 AM - 5:00 PM See 6 photos Write a review Add photo Location & Hours 138 Canal St Ste 203 Pooler, GA 31322 Get directions Edit business info About the Business Business Response We appreciate the response. Quality. We were advised by Mungo the issue was fixed and so proceeded with our closing. 5ba. 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