She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. False accusations can ruin a perfectly good stay and even lead to additional charges. Is It Safe To Drink Nyc Hotel Tap Water? Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. Your room had to be closed for a few days while the hotel cleaned it. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. How can I seem modest? After all, a hotel is a more controlled environment. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. Being accused of smoking in a hotel room can be a frustrating experience. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. Consumers: Ask Lawyers Questions and Get Answers for Free! The hotel is at the far south end on Sonoma county. It could have been a housekeeper. queen room - smoking, queen room with two queen beds - smoking, king room. I contacted Ace on your behalf. I contacted the company, and it refunded the $250 cleaning fee. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. Contact him at chris@elliott.org. I've booked an AirBnB for a long stay. We often link to other websites, but we can't be responsible for their content. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. ago Well that's disappointing. I could have been hit with a smoking fee, but wasnt. Yes, I did. Is this just another way for hotels to make money? A: Ace shouldnt have charged a smoking fee unless you smoked in your room. The icemaker was broken on the 7th floor. Press question mark to learn the rest of the keyboard shortcuts. Thank you for the review. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. In theory only, probably. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" When this guest stated he had not smoked in the room we took him at his word and reversed the charge. AirBnB - A place for hosts and guests to discuss anything related to the short term rental business, Press J to jump to the feed. If that property had a no-smoking policy, I could have been dinged for the cleaning. Tripadvisor performs checks on reviews. Most hotels have designated smoking areas outside the building. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. After some initial discussion I became involved and agreed with the guest to refund the charge. Do You Pay For Hotel At Check-In Or Check-Out? So what went wrong here? When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Red Roof did respond to you in writing about your complaint. I think you were too polite. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. Is that his only option? We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. I am literally getting stressed out just recounting this unbelievable experience and writing this. If you dont recognize an item, contact the merchant and ask about it. Any updates on this? I was so offended and felt so violated. I would pay extra to breathe clean air, a fact Marriott probably knows. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. We surely hope to see you again this summer. Prior-Leader3763 2 min. I hadn't. When I asked them why, they said they found evidence of smoking and a smell of smoke in the room. Can You Stay In A Hotel At 17 With An 18 Year Old? Show Transcript. Therefore, you should not have to pay a smoking fee or half a smoking fee. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. Stayed two nights on a business related trip. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. ANSWER: You didn't smoke in your room. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. URL: This appears to be a classic breach of contract. Period. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Orange. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. Some hotels seek out actual physical evidence before they levy a fine. As does JONATHON [--]. We stayed at the hotel for our trip to Sonoma. No one was in that room!! You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. They wouldn't listen to me. Airbnb Vs Hotel: Which Is Better For Your Next Vacation? Police arrested 33-year-old Michelle Belanger and . This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. I stayed here for a business trip and found it to be a very nice hotel. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. I reached last week, and so far it's been good. If the hotel staff is insistent that you smoked in the room, request evidence. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. Its important to understand why hotels have smoking policies in place. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Emerald Beach Hotel: Falsely Accused of Smoking in Room. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. What could be the "consequences" they've threatened, and what can I do to clear my name? Separately, you disputed the charges on your credit card. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. "We so enjoy staying at your hotel. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. Swimming pool over crowded. Its also a health hazard for other guests who may have allergies or respiratory issues. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. Same thing in the restaurant. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. Is that fair? Can I get a refund? Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. It's simply too risky. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. I am literally getting stressed out just recounting this unbelievable experience and writing this. Thanks for the advice! You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. "We had to leave the room out of order to get the smoke odor out, and we did find ashes and Tabaco (sic) in one of the trash cans in the room. Goes without saying, right? And that would have been you. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. The staff was friendly and provided great dining choices. I contacted Red Roof on your behalf. Host falsely accused me of smoking. I loved the beach. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. We are, like all Sheratons, a 100% smoke free hotel. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? She said we were lucky they only charged us half the fee. We checked in late in the evening. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. I also agree that the $250 is fair. I was on the first floor and my room overlooked the marina, which was nice . Travel | After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). Prices are the average nightly price provided by our partners and may not include all taxes and fees. So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. I am a non-smoker being accused of smoking and being forced to leave. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. But he doesn't smoke. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). 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