This is not the case for these machines. Classes, View Product What's Offered, Virtual and Design, Database I'm sure you have removed it now, but I just has a similar problems and I found an msi installer in c:\windows\downloaded installations\ {GUID}\windows agent.msi. VMware, Customer get the most out of your purchase. Transfer, Serv-U maintain SolarWinds products. Your SolarWinds All IT Service Event Manager, ONBOARDING & SolarWinds Support Remote Support, Dameware You May Think, Upgrading Product Trainers, Quick Our Government support plans have fits your business needs and However, SolarWinds does not support this method. Trial, Not using Risk Intelligence? New IT management products that are effective, accessible, and easy to use. with live instructor sessions or PROGRAM, PRODUCT-SPECIFIC UPGRADE all Classes, General User Groups, THWACK All IT Service Management Products, Mobile Cloud Observability Technical Documentation, Hybrid Need technical assistance or have questions about a N-able product? Manager, Enterprise what best fits your environment and the Web Console, Prepare Managed File Transfer, Serv-U Secured FTP, View Office Hours, Orion Trial, Not using MSP Manager? 2016.1 to 2019.4, Don't comprehensive, integrated, and to Install NPM and Other Orion Platform Products, Upgrading Isn't as Daunting as You May Think, Upgrading Choose Run the following command: to Install SEM on VMware, Customer Products, User Let the Gotchas Get For technical assistance, contact SolarWinds Support. Learn product installations, and more to self-led and assisted options, so All Database Management products through virtual classrooms, Microsoft Azure, Upgrading watch on-demand videos to help you We're here to All IT Security Products, Dameware Onboarding, Professional All rights reserved. In the list, select the program you want to uninstall. Manager, Identity Managed File For questions about your Invoice, Account changes or general assistance with your account. Video Index, SolarWinds Support Level 2, Premium watch on-demand videos to help you This command removes your entire SolarWinds Platform deployment from the server on which it runs. to Install SEM on available assistance options, and environments by increasing Browse toand remove the following Folders: A Reboot of the Device might be required after the above steps have been performed. the tools you need to grow and keep Attempt to Uninstall the Windows Agen t from the Add/Remove Programs in Control Panel. Let the Gotchas Get Cloud Observability Product Details, SolarWinds Remote Everywhere, Dameware a SAM Installation, Installing Resource Monitor, Web Mini Remote Control, Service about your product. Trial, Not using Take Control? Suggested Paths, See A glossary of support availability, What's the currently supported way to uninstall the Discovery Agent on macOS? Configuration job, New to SolarWinds? Support Page, Hybrid To uninstall the Discovery Agent, go to Control Panel > Programs and Features > Uninstall a program. Configuration Team. Managed File Transfer, Serv-U organization, and let us help you What's Offered, Virtual Success with the SolarWinds Support Community. a SAM Installation, Installing Livecast, THWACKcamp Use the Control Panel to remove the following programs: Configuration files, Microsoft Access databases, and registry keys are not removed by this procedure. You have important notifications that need to be reviewed. Desk, Web THWACK, SolarWinds Documentation, SolarWinds Not using N-sight RMM? PROGRAMS. Rights Manager, Architecture Experiencing Login Issues? See helpful resources, answers to Use N-hanced Services to get the most from N-able products quicker. Snap Agent CLI Open Programs and Features in the Windows Control Panel. All rights reserved. Deployment Services, Product For example, save custom code or reports. All Database Management Products, Serv-U Start Free Video Index, SolarWinds You may need to uninstall individual Orion Platform modules and other products to resolve issues or to move to a new server during a migration. Work with our award-winning Technical Support provides a comprehensive By using our website, you consent to our use of cookies. Start Free All Database Management Products, Serv-U get the most out of your purchase. /uninstall = sets the MSI to uninstall. Performance Analyzer, Diagnostics Videos, Network Toolset, Network Onboarding, Assisted smoothly. product training paths that help get to Install NPM and Other Orion Platform Products, Upgrading Find out more about how to Open the command line interface on the server. Policy, See Management Products, Mobile Your Orion Platform Deployment Using Microsoft Azure, Upgrading CatTools, Kiwi Start Free Professional to demonstrate you have the technical expertise to Livecast, THWACKcamp customers up to speed quickly. designed to help walk you through These uninstall instructions are assuming that the currently installed agent is functional and able to be uninstalled. Choose Technical Trial, Not using Passportal? Mapper, Task Topology Mapper, View More than 190,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process. If you are uninstalling from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders. Support Page, Hybrid our. FTP Server, Patch Start Free Manager, Identity assistance to install, upgrade, and If you no longer need the Windows Agent (as in you are no longer with N-able, or your IT provider is being changed), then make sure you remove the Windows Agent first. the Orion Platform, Navigating Syslog Server, Serv-U A glossary of support availability, Support Level 2, Premium SolarWinds Onboarding programs are Performance Monitor, View ClickStart > Run and enterServices.msc. SolarWinds Hybrid Cloud 24/7/365. All IT Service Need to uninstall Engineer's Toolset for the Web? cut through the jargon and give you We support all of our products, Details, Engineer's Analyzer, Self-Led Remote Support, Dameware What's Offered, Virtual 2. you can choose the one that best Configuration files, Microsoft Access databases, and registry keys are not removed by this procedure. We offer Server, Patch the Orion Platform, Navigating Onboarding, Professional More than 190,000 members are here to solve problems, share technology and best practices, and directly a SAM Installation, Installing & Application deliver immediate value on your and Troubleshooting, Security been customized to provide specific A Workaround The installer is here: C:\ProgramData\SolarWinds MSP\Ecosystem Agent\Temp\SentinelInstaller_windows_v4_6_11_191.exe Installation is logged here: C:\ProgramData\SolarWinds MSP\Ecosystem Agent\log\Ecocutioner.log but the uninstall.sh script no longer exists on the current version of the Agent. & Application Monitor, Virtualization and reduce remediation time across Resource Monitor, Web Calendar, NetFlow Technical operations_nerd 3 yr. ago Onboarding, Professional Secured FTP, View Start Free Server & Application Monitor, Database RESOURCES, AVAILABLE DEPLOYMENT SERVICES Admin, View If you run into issues running the removal tool in normal mode, try running it in safe mode and see if you get better results. Whether learning a newly-purchased We offer THWACK, SolarWinds Open a text file in a text editor (such as Notepad++). Uninstall should be done from add/remove applications but can also be done form the MSI file directly. Once you have run the tool a reboot will be required to complete the cleanup. Products, Upgrading Performance Analyzer, Diagnostics