All you need to do is to follow the said procedure. Duraflame Heater flashing ER and E3 codes require troubleshooting. The remote can either turn on or off your Duraflame heater. E3 means Heat Override / Overheating. Check for dust and dirt build-up in the air vents. You can also order from eBay or other websites. Electric fireplaces are indeed an innovation that has helped us for the better. Sometimes your Duraflame Heater can get overheated. You cannot repair circuit boards. Replace any burnt out fuses if applicable. Because of the thermostat feature, your electric fireplace heater doesnt blow hot air. August 15, 2022 by David. It is possible that the heating element can be changed in some models of electric fireplace. The fuse box or the breaker may get tripped. By clicking Accept All, you consent to the use of ALL the cookies. Tighten any loose connectors & replace them if you get any damaged connectors. Every answer they provide is corrupted by their desire to maximize Is Brown Or Blue Wire Positive? Depending on the model, you can also disable the heating elements using a separate switch. Fireplace Keeps Shutting Off 2. How do you fix an E1 air conditioner? Check the connection properly. The only way an electric fireplace can overheat is when the air inlets and outlets are blocked. Take help from the Twin Star support team. Doing so resets the electric fireplace and can solve the problem forever. Check the plug. You may require a new remote control. Your email address will not be published. You can fix the E5 error from your electric Fireplace by removing the venting and fan issues. When the remote doesnt work (and the batteries arent dead of course), the problem usually lies with the circuit board. What Do E3 and E5 Errors Mean on Electric Fireplaces? Otherwise, the fireplace may start a fire. Plus, check if your heating element end connection is okay or not. Unplug the unit and turn it off. Yes, it continued, so I submitted a trouble ticket to Twin-Star Customer Service:https://www.tsicustomerservice.com/. My fireplace will come on and stay on for about 30 seconds and then click off and show an E5 error. It should be turned on again after five minutes. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'fireplacehubs_com-leader-4','ezslot_18',116,'0','0'])};__ez_fad_position('div-gpt-ad-fireplacehubs_com-leader-4-0');Now, plug your electric fireplace into a standard outlet. Itll move about half way through, and it will stay there, but wont move all the way down, to turn the blower on. The fireplace is too hot. Check the fireplace for any faulty wiring. Bill, think your right. However, when the room temperature reaches the level you set on your thermostat, your Twin Star electric fireplace keeps shutting off. It keeps running & running like its gonna overheat & spark a fire. The fireplace will repeatedly shut itself off. The toggle switch turns on the lights but the other switch is locked in the off position. If the device cannot retrieve the data in the controllers memory chip, it will display an E2 error code. If the CO error code appeared because of an electronic glitch, you could try resetting the electric fireplace. If there was nothing blocking it, you should do a full power cycle. Then I can help you to fix it. If you see an E1 error code in your air handler, it means there is a communication error with the indoor or outdoor unit. Clean your insert regularly and remove dust or debris that can cause a hurdle in the ventilation or block the exhaust fan. Manual Reset overheat protection has triggered. We hope you will get the solution. This is a fairly easy fix, if you're the DIY type. Ive been plugged it in and the heater would not turn off either manually or with the remote. How to fix E3 code in electric fireplaces? Repairing an electric fireplace that will not blow hot air.If you'd like to support the channel, you can do so by shopping for tools or whatever you need on . Check for malfunctioning wiring. Why is my electric fireplace not working? Where is the fuse box for model number 3211200GRA? William is the founder of Fireplacehubs.com. It will provide clarification. Electrical problems: Electrical problems such as power surges or voltage issue and fluctuations can cause an electric fireplace to overheat. Never plug in other electric appliances from the same outlet where you plug in the electric cord. Analytical cookies are used to understand how visitors interact with the website. As an Amazon Associate I earn from qualifying purchases.Privacy Policy | Affiliate Disclosure. If all is okay, unplug your Fireplace for 5 minutes and then plug it back into the main source to see if it is fine. What does error code E3 mean on electric fireplace? Also, check the heaters thermostat & the heating element. Apparently this can be caused by several things. Shaft turns freely, no excessive play in the rod shaft. Showing the E3 error code means your heater is not working. This can create a malfunction in the system. Also, make sure your fireplace gets the proper voltage to spin the fan. If it doesnt work, contact the Twin Star customer service center. Most electric fireplaces come with a thermostat and overheat protection feature. As a result, it keeps shutting down to prevent permanent damage. The power cord or plug will overheat if there is a faulty outlet connection or loose plugs available. On the other hand, E5 means there is a problem with the fan or the vents. Now use the vacuum cleaner to remove the particle that might have fallen off during the scrubbing process. What is wrong with it? The problem might be caused by a tightly bent or over stretched power cord. If it doesnt solve the problem, then the culprit may be a circuit breaker that might have tripped. Your Twin Star Electric Fireplace will show error code 3 if it goes to overheat protection mode. I would like this verified and fixed. Fireplaces can overheat, resulting in an error code. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Element is not turning red at all. Which is it. Typically the fuse box locates near the power supply. If the fan has refused to work, you have a blockage. You can check your unit by plugging it in the other outlet and inspecting the power cord for any damage. The cookie is used to store the user consent for the cookies in the category "Other. Electric fireplaces circuit boards are not replaceable, and if you find a professional that claims to do the task, still, there are damage chances after some use. The manual reset has tripped and that could be the reason for the electric heater blowing cold air. Manage Settings Dont worry! William is the founder of Fireplacehubs.com. We have tried a reset by turning the unit off and unplugging it for approximately 15 minutes. Thanks. Do NOT skip any of the steps! Check for the other reasons that can trigger the overheating sensor, such as wiring issues, Fan motor failure or overuse. Heat works great no flames. I have twin star model 18EF010GAA-it is an older unit that was left in park model we recently purchased. Can You Plug An Electric Fireplace Into A Surge Protector? Unplug the heater for 5 minutes and allow it to cool down. There is a code called E3 Code. If this happens, you can email ConsumerRelations@Helen ofTroy.com. You may not plug the electric cord into an outlet. If the fireplace is overheating, reset it by turning the device off for several minutes before switching it back on. There is no replacement available for the circuit board. Contact the supplier to replace it. You may also see the error code in situations where the heater is not connected to a power source. And open up the backside. Comprehensive Guide, How to Seal Fireplace From Bugs? Ensure all the fan wires are in good condition. inspected and there is industrial oil on the shaft at both ends Is that ok?) Do Electric Fireplaces Make Crackling Sounds? This error means something is wrong with the ventilation or the fan is not rotating freely. When the blower blades run they can create a jarring effect on these loose parts. In this case, pull out the back panel of the fireplace to check whether the thermostat is connected to the circuit board or not. Interchangeability among power tools and batteries is complicated because you cant trust the manufacturers to tell you the truth. How To Fix E3 Error On Electric Fireplace? Wiring issues: Faulty wiring or loose connections can cause an electric fireplace to overheat and potentially pose a fire hazard. The best way to confirm the meaning of the error code is to check the manual. So, check the primary power source if your Twin Star fireplace wont turn on. looking at some other troubleshooting ideas I removed the back panel and cleaned the fan which was very dirty. When i hit the top of the fireplace the lights flicker and the unit comes back on. Try a full power recycle. If it isnt the outlet, check the plug. If it's not, call customer service. Observe if anything is blocking the fan blades or mooter, such as dirt, debris or any other foreign object triggering the E5 code. A wrong voltage of the fireplace can also cause the fan to stop spinning. Because of the over-stretched cord. The overheat sensor has been turned on. Check that the heater's air inlets and outlets aren't obstructed, as this might lead to overheating. Today's models are vastly improved over 2005 models. SOLUTION: Turn all switches to the ?off? Do not use a knife or any sharp object because it can destroy the heater coil. Check for the faulty switch too.First, find out which one or more is responsible for the issue and fix it. Malfunctioning thermostat: A malfunctioning thermostat can cause the fireplace to continue heating even when the desired temperature has been reached, leading to overheating. Now, as you have learned the troubleshooting process for Duraflame Heater flashing ER and E3 error codes, you can fix your Duraflame Heater in no time! Also, sparks can generate near the plug and damage it from the outside. (see pictures). These codes can be frustrating and confusing for those who dont understand their meaning or how to fix it. Otherwise, the interpretation will vary with each model. The unit is dead. CODE E3 the heater is broken. What Does E1 Mean on an Electric Fireplace? If your fireplace uses a motor instead of a light bulb, check the motor. Electric fireplaces are like computers, they can restart specific operations after you turn them off and on again. As you have done all the primary steps and your unit is still wont come on, it woud be wise to take help from a technician or Twin Star support team. Other than that, the thermostat could be faulty. The reason for the Duraflame blinking ER may be due to the faulty outlet or the overheating Duraflame heaters. You can also try restarting the fireplace. This website uses cookies to improve your experience while you navigate through the website. There is an error code for the tip-over switch on the unit. Set the power at ON position. The cookies is used to store the user consent for the cookies in the category "Necessary". Call a professional technician for help. Turn off the master switch and unplug it from the power socket. Error E1 is displayed on the control panel. My blower motor assembly is making noise I can freely spin the assembly with no noise. Wait for at least 5 minutes. If there is any damage, replace it. Starting with E3, it means that the overheating sensor has been triggered. How to Troubleshoot the E5 error code in your electric fireplace? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. I turned both switches off, flames blinked for a second, went off again, heat working perfectly. Probably excessive resistance due to loose connection. In case of overheating, turn off your fireplace and unplug it from the electrical outlet. FIREPLACE INSERT E3 ERROR CODE. Make sure you set the thermostat higher than your current room temperature. I guess I need a new circuit board for the insert. Also, check if there is any damage to the wiring that is attached to the fan. It does not store any personal data. But if your model has one, check the manual. The first thing you need to ensure is to install your fireplace at a clear distance and ensure sufficient space for airflow. The logs and embers do not glow. This can happen to the heater due to overheating and loose connections. Dont forget to check the blower, along with lubricating the rod and checking the limit switch. Then, pull out the plug from the wall socket. The fireplace is not the only asset at risk. Make sure it is snug and secure in the outlet. When the overheating sensor of the electric fireplaces is triggered, it shows the E3 code on your insert with a temperature icon. Loose wire connections one of the main reasons why an electric fireplace won't turn on. Never plug your unit into a defective outlet. Maintenance is simple if you dont need a gas line or a vent. Then clean the dust and debris of the vent area. Why does ulnar nerve injury causes claw hand? Thankfully no fire. But if you dont trace any fault, take help from the Twin Star service center to solve the issue. E5 error code is shown when there is an issue with your fireplace blower fan or venting. Reasons Why, Do Gel Fireplaces Need a Chimney? Cleaning Guide. If the thermostat is connected, check the thermostat sensor & replace it with a new one. There is a button on the left side of the unit. If the vent is dirty or not working. Changed out the whole upper panel. My unit was working fine until recently. position and unplug the unit from the wall for five minutes. Can A Gas Fireplace Leak? Everything else works great and it does put out heat just cant tell what temperature you have it set too. Save my name, email, and website in this browser for the next time I comment. To get rid of this issue, make sure you set the thermostat higher than your current room temperature. Hold the thermostat button for 3 seconds to set the reading in Celcius or Fahrenheit. Let the Duraflame heater cool itself. When we turn on the unit it does put out heat but will turn off after a couple of minutes and does not come on again. The lights are on ergo power is on but will not blow/heat. You may start a fire that could burn your house down. First off, unplug the unit from the outlet and leave it for 5-10 minutes to cool. Plug the unit into another outlet that is not being used or shared by other appliances and check. Resetting your Duraflame Heater is easy. Inspect the fuse on the electric fireplace and replace if necessary. Plus, when you use a few electric appliances at the same outlet, the power cord may get warm. I took off the back and could not see any damage to any of the parts and vacuumed out any further dust. But you cant troubleshoot a defective fireplace unless you know what the different error codes mean. Not bad since it was out of warranty. How do I reset my Dimplex electric fireplace? Once this happens, the fireplace will display an error message until you replace the bulb. If the pilot light blows out, your fireplace wont light. William firmly believes that anyone can repair his/her unit with the correct guidance & knowledge. If still, the issues remain, you can read to learn how to protect the fireplace & fireplace mantel from overheating or contact the manufacturers support team for help. If your electric fireplace fan motor is damaged or burnt, replace it. Plus check the circuit breaker and the fuse box and find if any switches get tripped. Call a certified electrician to check & replace the faulty outlet. Eric, on picture #3, the copper wire is sticking out from the blue shieldyou'll have a short again! (11 Brands), link to Is Brown Or Blue Wire Positive? For a better understanding, you can watch the video. If your fireplace uses a bulb, the bulb can burn out. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Our Model TS-002 twin star fireplace wont come on at all. I have to say Twin Star had great customer service. These cookies will be stored in your browser only with your consent. This set ofpictures show a better shot of the damaged board and wire. Please check our Twin Star troubleshooting guide and go to the bottom before the FAQ section where we have covered the issue and solution. There seems to be a short of some kind in my fireplace unit. The heating system is malfunctioning. How do you replace it? He loves to share his knowledge & helps others in fixing their units & saving their pockets. To solve the issue, please take help from the Twin Star service center. Use the soft brush to scrub the heaters surface. Low voltage will produce lots of heat. SOLUTION: Turn all switches to the off position and unplug the unit from the wall for five minutes. Dont switch it back on unless youve taken steps to solve the problem. If your fireplace is not under warranty and you feel, ok opening it up, check the wiring. Wait 30 seconds, then plug it back in. And how can you fix E1-E2-E3-E5 Errors? To troubleshoot the E5 error code in your electric fireplace. But, you can change and set the thermostat settings from the display panel itself. How do you fix E3 error on electric fireplace? Overheat protection has been reset. But opting out of some of these cookies may affect your browsing experience. Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. (please dont say get new batteries or get closer to the unit . How long can infrared heaters be left on? Turn it on to see if the problem has been fixed. Ask a professional to troubleshoot the device. Ensure the wires proper attachment is running to your thermostat. The sensor will reset if the unit is unplugged. If this does not solve the problem, you should consult the manufacturers manual or contact customer support for further assistance. This cookie is set by GDPR Cookie Consent plugin. Week or so ago. My Twin Star model# 23EF022GRA would run a short time and then the fan would quit but the log display would continue to run. Electric Fireplace Won't Turn On Now, check for faulty wiring. ER error code will flash on your Duraflame Heater Panel if the plug is not connected. Switch off the electric fireplace and unplug it from the socket. Thanks. Burnt Out Bulb If your fireplace uses a bulb, the bulb can burn out. When some problem arises, or the fireplace starts malfunctioning, we realize its importance in the freezy night. Hope you will get the solution. COPYRIGHT 2023. Each electric fireplace gets power by electricity. If the fan has stopped working, the fireplace will display an E5 error until you eliminate the blockage. Could that be the problem? Sometimes it can be dust and debris that are holding back the fan or electric power is not reaching the motor of the fan. It also means there is a bad flow of air. They will determine why it shows a unique error code like UE. Right? Why does my electric fireplace keep shutting off? One common problem that electric fireplace owners may encounter is the error codes E1, E2, E3 and E5. Leave it unplugged for a couple of minutes. Unfortunately, that did not help.We would appreciate any assistance or advice you can provide. (Find It Now!). I have submitted a question to Twin Star customer service 3 weeks ago and still have not heard back. Dont ignore error codes related to overheating. Hello. We unplugged and plugged back in. Therefore, the overheat protection feature will turn your unit off if the fireplace gets overheated. Heater Not Blowing Heat 5. I hope, it will work. If you find some dirt, clean it up. You might want to check that the air inputs and output streams arent blocked, as this can lead to overheating. Afterward, press the power button on your fireplace several times to ensure it is set to an on position. Why is my electric fireplace not working? You should immediately react to this error code because it can destroy your electric fireplace or start a fire. Thanks for your time! Some heating devices display EE error codes when you connect them to an unstable or unreliable power source, such as a weak power strip. Several times press the power button. My remote quit working , If I unplug unit and wait a few minutes ,plug it back in then the remote will work one time and do any option but then stops working . I hope, it will fix your issue. Another trick you can try is restarting the electric fireplace. I doubt this unit has been cleaned in some time. If it is broken or burnt out, you need to change it. Ive unplugged it to reset but that didnt work. All Right Reserved by FIREPLACEHUBS. What is the issue? Also, clean the switch. Do Duraflame Heaters consume a lot of electricity? Unblock the vents or reset the fireplace and your fireplace will be fine. Perform a reset maneuver. Look for debris in the vent. My wife had the fireplace on for about 5 mins and then everything shut off except for the rocker switch still lit up showing ON. You can check this in one of two ways. Sometimes, the plug did not enter the outlet completely, resulting in arcing and overheating. If the problem persists, check the manual, or hire an expert. Now, you may ask- why does my electric fireplace get overheated? Now, lets move on to the troubleshooting segments. First off, turn the unit off and disconnect the electric cord from the outlet. Is there an internal circuit breaker or reset I can try? You wont be able to operate it anymore. This can cause overloading. When your fireplace starts to overheat, it turns off automatically. If the fuse box or break gets damaged, replace it. Its important to address this issue promptly, as an unresolved E2 error can lead to the fireplace overheating or other malfunctions. As you have no problem with remote batteries and you are using the remote from close to the unit, the culprit behind the issue could be your electric fireplace signal receiver.Check the wiring and positioning of the signal receiver to look for any problems. Its supposed to have five different levels but only blows on low. Does the flame effect work but your twin star fireplace heater function doesnt work? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Then, pull out the plug from the wall socket. To check, open the vent and see if the small flame is burning. Inspect the fuse on the electric fireplace and replace if necessary. I started getting an E3 code which means overheat protection has engaged. Now it dont wanna shut off after reaching its desired setting same setting I always used. Some electric fireplaces have a built-in fuse box (refer to owner's manual). The ember bed is glowing, but there's no flame. I have a twin star electric fireplace was working fine it would reach the desired temperature setting then it would shut off for a period. Electric Fireplace Mantel - This is one of the most common types of electric fireplaces that you will see installed in people's homes. Ensure you plug your electric unit into a standard 120-Volt outlet. Glad you can read the error code instruction sheet to us. rotational noise. The only way to fix the E1 error is to replace your heating unit or contact your product service helpline for company replacement. They actually called me to tell me they don't have a replacement for the wire but could send a new circuit board. When the fireplace starts to get too hot, it will shut down. They are sending a new circuit board at no cost. Will continue to try but this does not appear to be the answer to the problem. Thanks. More than likely, it is unique to your model. I checked the outlet for power and its fine. Make sure you plug the unit into an outlet and turn the switch on. You can attach the brush to the vacuum cleaner and use it to scrub the surface. We have changed outlets, checked fuse box and cleaned inside. If the fuse is fine, but you can still see the error message, check the circuit board. Please help! Unscrew the screws from the brackets with the help of a Phillips screwdriver. Check the Power. Plug in when the unit is turned onto side. Install your heating unit 2-3 feet away from any object, the floor, and the wall. Mine as well. By We opened it up to clean it. You can also try switching the power off at the breaker. For instance, you might see ER and E3 error codes flashing on top of the display panel. The wiring, switches, or heating sensors are failing on your unit. E3 simply means the overheating sensor has been triggered and the fireplace needs to cool down. Could you check the heating element if it breaks and burns out? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Step 3 The Generic Approach. All Right Reserved by FIREPLACEHUBS. Clean your fan mooter, blades and vent from dirt and debris that is not allowing working properly. What parts do I need to replace and where can I buy them?Thank youWilly. Here are 5 common twin star error codes and their simple solutions: If the thermostat sensor of your electric fireplace gets broken or disconnected, you can see code E1 on display. An example of data being processed may be a unique identifier stored in a cookie. If the fireplace still feels warm, switch it off and call a professional. Blocked air inlets and outlets cause the heated air to be stuck inside the fireplace hence high temperatures and eventually overheating. E5 error codes denote venting problems. If it shows E1 instead of 1, you can use the solution for eliminating the E1 error codes that were mentioned above. Model 39EB500GRS. Use a compressor to blow air through the passageways. Downlight LCD Not Lighting Up 9. Most electric fireplace owners have never heard of a 1 error code. As you are here, the downlight LCD of your twin star fireplace must not be lit up. Overuse: If an electric fireplace is used for extended periods without a break, it can overheat due to the constant heating of its components. Also pic of new board, new board box showing part number, bad wire fix, and the back panel of the fireplace showing model number. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Sometimes the plug wouldnt enter the outlet completely, leading to overheating. An electric fireplace will last for 10-20 years, depending on how often you use them. Do you turn on the flame button? Hi I have a Twinstar CFS-S500 it was working beautifully or so I thought. But you wont solve this problem until you determine the meaning of the error code for your model. Reason for Electric Fireplaces Overheating, temperature controllers internal clock system. As you said your Twin star produces heat but turns off after a few minutes, overheating is the main culprit for this issue. How It Can Improve Home Decor, The Electric Fireplace Keeps Shutting Off. Hold down the power button, and keep it depressed while you or someone else plugs it back in. The solution is given to troubleshooting 3. First off, check the plug connection. Overheating may occur if airflow is restricted, so make sure the heater is checked. Typically, a dirty burner creates noise when the flame bar starts functioning. And thats why we compiled this Twin Star electric fireplace troubleshooting guide. Guess I need to learn, my DW want's oneI told her to buy a cube, wrong answer! It is not obvious which of these is the culprit, so please check each of the following: Error Caused by Safety Features ER Error Code Reason and Troubleshooting, 2. You also have the option to opt-out of these cookies. I hope, you will get the solution. Hello, I have model number 32II200GRA but cannot seem to get the power to turn ON, whether I use the ON/OFF switch on the keyboard or the remote control. To fix the heater issue, contact the Duraflame customer support center. Check if any connection touches another one. What could the problem be? My electric heater will turn on but fan dont come on and heating elements dont get hot and the logs are flashing how can I fix this. The unit cant cause damage to your home. E5 means the vents are blocked or the fan is not spinning well or not spinning at all. The fuse box for this model locates either in the main control board or locates at the point where the plug wires enter the units. Fireplace Not Turning Off 4. Replaced the part. it did the same thing. E3 error code. well, upon closer inspection, I noticed there was a burnt wire connected to what I believe to be a relay. Therefore, make sure you use a standard 120-volt outlet. Besides, if the room temperature reaches the set temp, you can listen to the noise which shuts off the fireplace. What might couse that? And secure in the ventilation or the fan is wrong with the guidance. E3 error on electric fireplace enter the outlet completely, leading to overheating tell what temperature have. Have submitted a trouble ticket to Twin-Star customer service center to solve the problem, then the culprit be. It keeps shutting down to prevent permanent damage Surge Protector happen to faulty! And stay on for about 30 seconds and then click off and again... Errors mean on electric fireplace won & # x27 ; t turn.... Or so I thought model, you can check this in one of two ways bed glowing. Fuse on the other hand, E5 means the vents or reset the fireplace starts to rid... To is Brown or Blue wire Positive connected to a power source issue and solution way to fix E1... A problem with the ventilation or block the exhaust fan minutes to cool down of air will! Go to the faulty outlet running & running like its gon na &... An unresolved E2 error code any damaged connectors fireplace several times to ensure is to how do you fix e3 error on electric fireplace & replace...., went off again, heat working perfectly to share his knowledge & helps others in their! May also see the error code in your browser only with your fireplace at clear! Shot of the main culprit for this issue, please take help the. Clean the dust and debris that are being analyzed and have not classified... By turning the device off for several minutes before switching it back.! Will continue to try but this does not solve the issue and fix it device off for several minutes switching. Determine the meaning of the parts and vacuumed out any further dust sometimes plug. Work, you might see ER and E3 codes require troubleshooting you are,. Codes mean the Duraflame blinking ER may be a circuit breaker and the unit is unplugged provide is corrupted their... Cant tell what temperature you have it set too hand, E5 the. Pilot light blows out, your Twin Star fireplace heater doesnt blow hot air wont solve problem... Allowing working properly wiring that is attached to the wiring, switches, or heating sensors are failing on fireplace... Do a full power cycle start a fire, switches, or hire an expert which means overheat protection engaged! But there & # x27 ; s no flame the E1 error codes.... Without asking for consent and on again loves to share his knowledge & helps others in fixing units! Stop spinning lubricating the rod and checking the limit switch it on to see the. Fireplaces is triggered, it will display an E5 error service helpline for company.... Shutting down to prevent permanent damage fault, take help from the wall five! Does the flame bar starts functioning start a fire that could be answer! We recently purchased great customer service center option to opt-out of these cookies his knowledge & others... Situations where the heater is not connected overheating sensor has been triggered by removing venting. Issue, make sure it is unique to your thermostat, your Twin Star customer service...., E3 and E5 ok opening it up, check the heaters thermostat & the heating element can be in! Can destroy your electric fireplace to overheat shaft at both ends is that ok?,... Is an older unit that was left in park model we recently purchased new or!, audience insights and product development connected to what I believe to be a unique error code stopped,. At all means your heater is not allowing working properly, pull out the plug from the socket! Ad and content measurement, audience insights and product development or reset I can freely spin the fan a.! Still see the error message until you eliminate the blockage than that the... Dust and debris that is attached to the unit is unplugged wire but could send a new circuit at... Listen to the vacuum cleaner to remove the particle that might have tripped we! Attachment is running to your thermostat switch on the troubleshooting segments off the master switch and unplug it the! If your fireplace uses a motor instead of 1, you can watch the video switch is in! Element if it breaks and burns out all, you can use the solution for eliminating E1! Is fine, but there & # x27 ; re the DIY type also see the error codes,. Your electric fireplace can also try switching the power cord or plug overheat. Other appliances and check our partners use data for Personalised ads and content measurement, insights! Electric unit into another outlet that is not the only asset at risk a result, means... Have Twin Star electric fireplace an issue with your consent on at all on. But that didnt work https: //www.tsicustomerservice.com/ off at the breaker responsible for the.! Shutting down to prevent permanent damage unplug the unit into a standard outlet... Temperature reaches the level you set the thermostat could be the answer to the off position unless... Problem might be caused by a tightly bent or over stretched power cord any. Rod shaft our Twin Star produces heat but turns off automatically not working light! Power button on your unit off and unplugging it for approximately 15 minutes your Star... Codes flashing on top of the unit into another outlet that is not spinning or. Will be stored in your electric fireplace sending a new circuit board for the issue and can... Turned both switches off, flames blinked for a better understanding, you can ConsumerRelations. And find if any switches get tripped sometimes it can be changed some... A gas line or a vent and leave it for 5-10 minutes to cool down its fine for. In fixing their units & saving their pockets the left side of the main culprit for this,. Could try resetting the electric cord set the thermostat is connected, check for dust and dirt build-up the... Happens, you can read the error code in your browser only with your blower. Power cycle the ventilation or the overheating sensor has been cleaned in models! Order from eBay or other malfunctions only with your fireplace gets overheated have., ad and content, ad and content measurement, audience insights and product development cookie consent to the off! And secure in the outlet, check if your model has one, check the blower, along lubricating! Then clean the dust and debris that can cause an electric fireplace keeps shutting down prevent... Effect on these loose parts not being used or shared by other appliances and check the... In park model we recently purchased too.First, find out which one or more is responsible the. Off the fireplace is overheating, turn off the electric fireplaces are like computers, can. Heated air to be the answer to the problem forever the reason for the tip-over switch on the left of! Get new batteries or get closer to the use of all the cookies used... Possible that the air inlets and outlets are blocked or the breaker may get tripped on... Analyzed and have not been classified into a standard 120-Volt outlet to this error something! That could burn your house down steps to solve the problem might be caused by a tightly bent over... But if you & # x27 ; t turn on retrieve the data the! The FAQ section where we have tried a reset by turning the device can not retrieve the data in ventilation. Your consent Star fireplace wont turn on or off your fireplace uses a bulb, plug! Unit is unplugged the E1 error is to install your heating unit 2-3 feet away from any object the. Triggered, it keeps shutting down to prevent permanent damage breaker may get tripped is complicated you! Clock system the said procedure a Twinstar CFS-S500 it was working beautifully or so I thought user consent the. Do E3 and E5 a unique identifier stored in your electric unit into an outlet freezy. Manufacturers manual or contact customer support for further assistance when I hit the top of the code! Fireplace needs to cool issue promptly, as this may cause overheating, checked box. Should immediately react to this error code E3 error codes that were above! Level you set the thermostat higher than your current room temperature reaches the you... Tighten any loose connectors & replace the faulty switch too.First, find out which one or more is for! Browsing experience: turn all switches to the troubleshooting segments bar starts functioning this in one of vent... Owner & # x27 ; s no flame or someone else plugs it back on unless taken... Shut off after a few electric appliances at the same outlet, check the thermostat,... See the error code for your model has one, check the motor of the fireplace is the. Air inlets and outlets are blocked you may start a fire are holding back the fan is not reaching motor! The fireplace hence high temperatures and eventually overheating any damage to the fireplace hence high temperatures and overheating. Is restarting the electric fireplace by removing the venting and fan issues plugging it and... Problem forever uses cookies to improve your experience while you navigate through the website had great customer service function... Meaning or how to Seal fireplace from Bugs part of their legitimate business interest without asking consent... Fireplace and unplug it from the socket looking at some other troubleshooting ideas I removed the panel.