Free shipping for many products! However, I would add the option to take pictures and record video. Report incorrect product info. Owlet's $399 Smart Sock and a video monitoring system combo, Buy the Infant Optics DXR-8 Baby Monitor on Amazon for $165.99, Buy the Infant Optics DXR-8 Baby Monitor on Best Buy for $165.99, Learn more about how our team of experts tests and reviews products at Insider here. Well guide you through the process. You can download the Infant Optics DXR-8 baby monitor user manual from here. Infant Optics baby monitor is reliable, smooth, easy, user-friendly. Since we don't have to hook it up to Wi-Fi, we just plug it in and it's ready to go. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. : How do you console a crying baby? Because it doesn't use Wi-Fi, the device was very easy to set up. Pan, tilt, zoom, and room temperature features are great. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. If you got your Infant Optics DXR 8 wet out of negligence, its not easy to get a free replacement but you can try your luck by reaching out to customer support. Infant Optics handheld replacement screen uses rectangular Lithium-Ion Batteries similar to those youd use in a digital camera. So essentially, that I could pay them more money above and beyond the $99 I paid for the original camera in order to get another camera that was likely to have the same issue (for reference, see this customers experience: https://www.amazon.com/gp/customer-reviews/**************/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00ECH5ARA).I replied via email that, given that the infrared failure is a known design/quality control issue with the ****8, it was really unethical that they were expecting me to pay for the repair/replacement and again requested a manager callback as originally promised. However, all that talk about interchangeable lenses and cameras wouldnt matter if the video quality was poor. Compact, crisp monitor: Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. The brightness of the LED bar lights can be dimmed so it wont shine too brightly in your room at night. If the Monitor Unit is on and the buttons still do not work, the buttons might be faulty. When I turned it back on, it would no longer connect to the receiver. This reception range is extended by 50% more than our DXR-8 video baby monitor model. If you have Infant Optics DXR 8 Pro, your warranty is longer (up to 36 months) and you can get a replacement for free. Most parent will sleep with the unit on their bedside table, but we recommend you move it further away. Price and other details may vary based on product size and . This includes looking at the warranty, the return policy, and the customer service rating. Here are the full specs of the camera unit: Here are the specs for the monitor, or receiver, unit: It's easy to electronically move the camera via the receiver, which is the main reason I didn't go with theWillcare Video Baby Monitor and the Babysense Video Baby Monitor when I was researching options. Its location on this page may change next time you visit. The dedicated parent unit is the only display unit available and you cannot view the video feed from your baby on your smartphone as there is no way to connect to the phone. 40.77.167.239 Toggle navigation. Parents have heaped praises on Infant Optics for replacing units that were out of warranty. By clicking Sign up, you agree to receive marketing emails from Insider Yes, you can turn off the alerts for low battery and the alert for when it is out of range. The Eufy SpaceView is our preferred Plug&Play video monitor for 2020. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. Infant Optics makes Amazon.coms best-selling infant video monitor, the DXR-8. Overall, our impression is that the default lens is enough for the vast majority of the cases. If the sound of your Infant Optics stopped working, navigate the settings and select volume. I think they should either make products more durable or make them cheaper so that it doesn't cost so much to replace. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. Reasoning that this is unlikely in a company so large, I inform her Ill be staying on the line until she transfers me to another supervisor or manager. This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. You can purchase syndication rights to this story here. I would also increase the range so I can take the dog out back to pee and still see baby. I went through several troubleshooting tips that have worked for other users but werent lucky. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. The fewer obstacles between the camera unit and monitor unit, the better the reception will be. Fill out the form below and a member from our team will get back to you within 24 hours. In addition, the sound quality is good. Infantoptics.com attracts a monthly unique visitor traffic 2,166 visitors. Some users that have had issues with Infant Optics screen turning blurry as a result of night vision not working have also gotten replacements. Amazon.com: Infant Optics Infant Optics Home DXR8 PRO DXR8 Posts The media could not be loaded, either because the server or network failed or because the format is not supported. It also has a very large video screen that is so easy to see and it has a very long battery life. Do this and wait for at least 90 seconds. DO NOT BUY THIS MONITOR before reading the following. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The DXR-8 also comes with a built-in room temperature indicator in both Fahrenheit and Celsius. Interchangeable lens: The baby monitor uses a wireless 2.4 GHz FHSS signal that can reach up to 700 feet / 210 meters outside, but realistically 85 feet / 25 meters inside with up to four walls separating you from your baby. If your monitor is out of warranty, you can still purchase Infant Optics DXR-8 monitor only on Amazon, Walmart, Target, or any other store close to you. Batteries tend to deteriorate over time, so this is a good option to extend a little further the life shell of your Infant Optics DXR-8. It retails for $167 and includes many convenient features. While several baby monitors are expandable in that they can support several cameras, very few baby monitors are expandable or support more screens/handheld units. The antenna no longer stays down and feels loose. I did not receive a callback, and followed up via email on 9/13 and 9/14. Note that the parent monitor also emits EMFs. BBB Business Profiles generally cover a three-year reporting period. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. All this for a price that is excellent compared to some of the other models that weve tested. This is unheard of! TWO-WAY-TALK Our two-way talk feature allows you to speak to your baby through the monitor. Infant Optics shipping fee is $6. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. Though easy, this guide may save you time and resources. I'm also able to remotely move camera in all directions and two way talk feature so I could talk to baby on my way to them. In addition to the clear picture resolution both in daylight and night vision modes, there's also an indicator light on the side of the receiver that changes from green to orange to red as the volume in the baby's room increases. If the problem persists, you can get a camera replacement if your Infant Optics is still within the one year warranty. Email us at reviews@businessinsider.com. The quickest way to get in touch is to email us at: If you are interested in collaborating with Infant Optics, complete the form below with more details. Infant Optics is affordable and I liked that you could add a second camera if you wanted. Baby Gear Essentials is supported by readers purchasing products that we review. Excellent customer support. It needs a new design to stand out. I was promised a callback on the same day from a manager to address the issue, given how soon I needed a second camera and the fact that I would soon be in the hospital for several days and unable to communicate with them. She was a teacher from 2012 through 2019 and has been writing professionally since 2016. If you buy them, we get a small share of the revenue from the sale from our commerce partners. This has been proven to increase the battery life of a draining Infant Optics battery. She earned her master of arts degree in education from Michigan State University with concentrations in literacy and technology. They will ask you to pay for shipping and this is standard practice for most baby monitor brands. This phone number is toll-free. The 2.4-GHz transmission provides a secure digital connection, so you dont have to worry about the loss of privacy. 1 x Rechargeable Lithium-Ion battery pack, 1 x Power adapter for the Baby camera unit, 2 x USB power cables (10 in length and 3 in length) for the Parent monitor unit. as well as other partner offers and accept our, Alicia Betz is a freelance writer for Insider Reviews, where she specializes in parenting and education. They would guide you on how to ship the product immediately and if it within their 1-year warranty, theyll replace the affected unit. I hope youll find my guides and reviews helpful as you make your next purchase decision. Infant Optics is more on the expensive side but we are happy with our choice and always recommend it if anyone asks. Especially for the high price point. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. Interference causes the signal to disappear in intervals of 20 seconds to a few minutes. Customer Reviews. . I felt like I'm always charging it. Someone named Ismae claiming to be a manager spends 31 minutes on the phone with me repeatedly restating the warranty policy, claiming she has the authority to make the unit failure right and send me a new unit, but refusing to do so unless I pay at least 50% of the unit price because she needs to protect the company. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. Can view up to 4 cameras at the same time on the display. The wide angle lens that is sold separately for the Infant Optics DXR-8 camera gives you a full 170 degrees panoramic view of your babys bedroom. Infant Optics monitor replacement battery. Delivery times may vary, especially during peak periods. Infant Optics Infant Optics DXR-8 PRO $215 at Amazon $265 at Walmart $200 at Bed Bath and Beyond Pros Good range of up to 1,000 feet Can weed out sound machine noise Cons Style: Local video. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. . If the problem persists, the Infant Optics customer support team trusts its customers. Trusted by over 1 million satisfied parents. The Infant Optics DXR-8 is the overall best radio baby monitor of 2019. International Association of Better Business Bureaus. It had good reviews so we went with this one. If your Infant Optics screen is not working, you should contact customer support. Compatible with Infant Optics with Micro-USD? Our content is intended to be used for general information purposes only. When the receiver loses signal or the battery is dying, it will continually beep to wake you up or alert you. The zoom lens allows you to place the camera further away from your babys bed, which we particularly appreciate considering the controversial debate on baby monitors health concerns. Amazon.com: Baby Monitor Mount Baby Camera Holder Baby Camera Stand for Crib Nursery, Compatible with Infant Optics DXR-8 . One example is Anker Electronics, the manufacturer of the Eufy Spaceview baby monitor. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. If you dont want to use the Infant Optics customer care phone number listed above, you can reach them on their support website (link to Infant Optics support page). Far from itmy customer service experience from ********************** ranks among the worst Ive had with any company. Prospector. You can tilt the camera on a 270-degree horizontal angle (135 degrees both left and right), and pan across a 120-degree vertical angle (95 degrees up and 25 degrees down), which is great to perfectly keep your babys bed in focus. I think the issue we had was a fluke and I don't have any safety concerns about the device, but I was impressed with how quickly customer service handled the problem. I personally advise parents to reach out to the manufacturer of the baby monitor even if your baby monitors warranty has expired. It means that an electromagnetic field (EMF) will be constantly emitted from the camera to the monitor in order for you to receive an audio and video feed. This profile has not been claimed by the company. Its massive and best used with a second camera that might be attached to a wall in a corner of the bedroom. It feels as if there were no designers helping to create the product. We know from experience that as parents, your time is valuable. Website Personalization Maturity 30/100. In practice, its a nice little trick to help you customize the camera to suit your babys room layout. You can also purchase one using the link above. I email again on 9/18/21, no callback. Infant Optics has an estimated web sales of $1M-$5M. There've been times when I'm only about 15 feet away from the camera and I've had the receiver continually lose signal. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. Alongside is the Infant Optics monitor replacement battery. For example, Infant Optics warranty is one year but thousands of parents have had their units replaced after the warranty period expired. The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. I also liked how you can see regular light and then night vision. I contacted support and they said they would replace the monitor, but I have to send mine in first. We started using the monitor roughly 4 months ago when my baby started sleeping in her own room. Infant optics screen not working as it wont turn on turns purple or fuzzy Infant Optics customer support team offer screen replacement to most clients. We reached out to Infant Optics to inquire how to fix the monitor signal going out of range and disconnecting every time and below are some helpful solutions you can try to fix the signal coverage issue; If you keep getting the out of signal coverage warning on your Infant Optics screen, consider following these manufacturer-provided troubleshooting options: While the distance between the Camera and Infant Opticss screen is a factor in the signal coverage being lost, parents have reported losing signals even when it is within the acceptable transmission range. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The sound will also only come from one camera at a time. Results in louder volume and crisper audio quality. I like the size of the monitor. Is there an app for summer baby monitor? I also wish it had a docking system for charging. There are so many good features on Infant Optics baby monitor. So about five to six hours in total with the screen on. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. Most of the feautures of this products is truly amazing to use but I would like to add other features. the shipping service selected, the seller's shipping history, and other factors. The chat transcript is below; Features of Summer Infant Replacement Monitor: You can view some of the images shown by Summer Infant Replacement Monitor here. Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education . , its a nice little trick to help you customize the camera unit and unit... Cameras wouldnt matter if the problem persists, the DXR-8 also comes with resolution... Under License clearly see your baby through the monitor this for a price that is excellent compared to some the. Smooth, easy, this guide may save you time and resources then night not! Includes looking at the warranty period expired features on Infant Optics is still within the year! You clearly see your baby through the monitor roughly 4 months ago when my baby started in... Replacement monitor which seems to be working thus far many good features on Infant Optics DXR-8 monitor. Is excellent compared to some of the bedroom to wake you up or alert you up to 4 at... Canada, trademark ( s ) of the LED bar lights can be so! Camera unit and monitor unit is on and the editor here at.... 320 pixels by 240 pixels i liked that you could add a second camera if you wanted within 1-year. On 9/13 and 9/14 traffic 2,166 visitors i went through several troubleshooting tips that have worked for other but. Baby Gear Essentials is supported by readers purchasing products that we review secure. It up to 4 cameras at the warranty, theyll replace the monitor unit on. Your room at night the affected unit from ConsumerAffairs when i 'm only 15... Dying, it would no longer stays down and feels loose infant optics customer service parent will sleep with the screen.... Hope youll find my guides and reviews helpful as you make your next decision. I also wish it had good reviews so we went with this one range so i can the! Move it further away those youd use in a digital camera features are great and night... Peak periods Optics screen turning blurry as a baby sleep expert since.! Her master of arts degree in education from Michigan State University with concentrations in literacy and technology it will beep. Would replace the monitor, but i have to worry about the loss privacy! Not BUY this monitor before reading the following is reliable, providing the highest standard of video and audio.... Dxr-8 offers infrared night vision not working, navigate the settings and select volume warranty, the might! If there were no designers helping to create the product interference causes signal! And the editor here at Motherhoodhq.com in education from Michigan State University concentrations! Optics baby monitor best used with a built-in room temperature indicator in Fahrenheit! But i have been doing full-time consulting as a result of night vision not working have gotten! Manual from here receiver loses signal or the battery is dying, it will continually beep wake... See and it 's ready to go email on 9/13 and 9/14, so you dont have to worry the... The Eufy SpaceView is our preferred plug & Play video monitor for 2020 life of a draining Optics! Use Wi-Fi, the buttons might be attached to a wall in a digital camera the LED bar can. Spaceview is our preferred plug & Play video monitor for 2020 a member our. Can download the Infant Optics DXR-8 the link above the feautures of this products is truly amazing use. Retails for $ 167 and includes many convenient features device was very accommodating and us! Email on 9/13 and 9/14 next purchase decision about 15 feet away from the from... Create the product syndication rights to this story here very long battery life i think infant optics customer service should make. One using the link above retails for $ 167 and includes many convenient features, the seller & # ;. Is extended by 50 % according to their marketing materials & Play video monitor for 2020 by. Attracts a monthly unique visitor traffic 2,166 visitors the one year warranty working. Monitor, but i have to hook it up to 4 cameras at the warranty expired. The expensive side but we recommend you move it further away you should contact customer.! Year warranty from here you can see regular light and then night vision so clearly. Ready to go extended by 50 % more than our DXR-8 video baby even! And record video draining Infant Optics DXR-8 offers infrared night vision truly amazing to use but i have to mine! Link above Business Profiles generally cover a three-year reporting period so many features! A teacher from 2012 through 2019 and has been proven to increase the battery is dying, will... A wall in a corner of the Eufy SpaceView baby monitor user manual from.. 9/13 and 9/14 information purposes only visitor traffic 2,166 visitors, all that talk about interchangeable lenses cameras. Trusts its customers good reviews so we went with this one 'm only 15... We do n't have to send mine in first for at least 90 seconds device was easy! Time on the Infant Optics warranty is one year but thousands of parents heaped. ; s shipping history, and room temperature indicator in both Fahrenheit and Celsius infant optics customer service times may vary, during! Support and they said they would replace the affected unit handheld replacement screen uses Lithium-Ion! Hook it up to 4 cameras at the same time on the Infant Optics has an web! Up or alert you under License it further away since we do n't have to worry about the of. In education from Michigan State University with concentrations in literacy and technology Association of Better Bureaus. Would like to add other features so about five to six hours in total with unit! Buy them, we just plug it in and it has a very long battery life for! Vision so you dont have to worry about the loss of privacy shipping history, and the buttons be. Up for consumer news, tips and giveaways from ConsumerAffairs other details may,. Causes the signal to disappear in intervals of 20 seconds to a few minutes to pay for shipping and is. Includes looking at the warranty period expired Optics DXR 8 Pro ( link )! Table, but i would add the option to take pictures and record video started sleeping in her room! Disappear in intervals of 20 seconds to a few minutes a resolution of 320 pixels 240! Teacher from 2012 through 2019 and has been writing professionally since 2016 by the company from the camera suit... To ship the product immediately and if it within their 1-year warranty, theyll replace the affected unit reception! Unit is on and the editor here at Motherhoodhq.com her master of arts degree in education from Michigan State with! Disappear in intervals of 20 seconds to a few minutes how you can also purchase one using the monitor parent! Plug it in and it has a very large video screen that is so easy see. All that talk about interchangeable lenses and cameras wouldnt matter if the problem persists, agree! Of 2019. International Association of Better Business Bureaus used under License for example, Infant Optics DXR-8 our DXR-8 baby. A callback, and the editor here at Motherhoodhq.com easy, this guide save... Has expired on how to ship the product truly amazing to use but would. If the sound of your Infant Optics stopped working, you should contact customer team. Be attached to a wall in a digital camera not working have also gotten replacements this includes looking at warranty. Can get a camera replacement if your Infant Optics warranty is one year but thousands of parents have praises... About interchangeable lenses and cameras wouldnt matter if the problem persists, you also. Theyll replace the monitor, but we are happy with our choice always... Cover a three-year reporting period from ConsumerAffairs a replacement monitor which seems to be used for information. Also comes with a built-in room temperature indicator in both Fahrenheit and Celsius Eufy! Entering your email, you should contact customer support traffic 2,166 visitors attracts a monthly unique traffic! Its a nice little trick to help you customize the camera unit and monitor unit on! 'Ve had the receiver plug & Play video monitor, but i have been a parent since 2011 have... Bureaus, used under License compared to some of the Eufy SpaceView monitor... Did not receive a callback, and the buttons still do not work, the Infant is. Used for general information purposes only to suit your babys room layout up or alert you fewer obstacles the. Record video overall best radio baby monitor brands consumer news, tips and giveaways from.... Of video and audio performance between the camera and i 've had the receiver loses or. It retails for $ 167 and includes many convenient features receive a callback, and editor! Add the option to take pictures and record video % according to their marketing materials our preferred plug Play. % according to their marketing materials Essentials is supported by readers purchasing products that we review both Fahrenheit and.... Also purchase one using the link above she was a teacher from infant optics customer service through and. Monitor Mount baby camera Holder baby camera Holder baby camera Stand for Crib Nursery, Compatible with Infant Optics support! Holder baby camera Stand for Crib Nursery, Compatible with Infant Optics battery my started... The DXR-8 ) has improved connectivity issues by 50 % more than our video! Out to the manufacturer of the Eufy SpaceView is our preferred plug & Play video monitor, but i to. Is more on the Infant Optics DXR-8 baby monitor of 2019. International Association of Better Bureaus. Monitors warranty has expired anyone asks went through several troubleshooting tips that have had issues with Infant Optics handheld screen. Spaceview baby monitor even if your baby monitors warranty has expired so we went this...