Does this mean it is the 'main box' that is defective, not athe other 2? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_31',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');4. Manage Settings Though this fix is specifically applicable for Xfinity Flex, you can use it for the X1 series too. If it never loads past that or gives you an error code, the box probably needs to be replaced. Wait until all the lights are off. It is gonna take about 3 seconds to be off completely. It may take several minutes for the box to be responsive again. If after all these steps still the problem continues then restart the modem getaway; If you have performed all these steps and nothing happened. Reboot the TV and cable box. This can be a problem in a wireless system. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. I tried pulling MDI cables and then reinserting. If the connections are all good, you may have an issue with your signal. If it never fixes itself the box probably bricked and will need replacement. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. Privacy Policy. Youll find the Zoom option. For more information, please see our If those didnt work, you will need to do a factory reset. All the cable and HDMI connections are sound. In some challenging cases, you might need to reboot or reset your modem. It could be your cable box isnt working. Please refer to your TVs user manual for specific instructions on how to reset your TV. To restart your box, you will need to unplug it from the power source and then plug it back in. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. He spent the past twelve years living in Hawaii, where he worked closely alongside event planners and resort owners to perfect his knowledge of luxury products and aesthetics. Anything else I might try to do on my end? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Check the connections to your TV box, network, and power outlets to make sure everything is secure. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. Wait 10 minutes until it fully resets, and check if your Xfinity TV is back on. These updates can be found on the manufacturers website or the Xfinity website. A restart may solve the issue instantly. You can also reset your Xfinity television boxes via My Account (Follow the steps in this link. Plug it back again and connect the ethernet then. It is significantly easier to get your remote battery degraded. Now in case, that cable is highly damaged as we described above for power cords, this may not carry signals properly to the tv. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Another helpful suggestion is to update your devices firmware. Continue with Recommended Cookies. Then, hurry up and press the WPS button on your device within 2 minutes. But unfortunately you usually will be stuck back in theWelcome. Make sure that all the cables are tightly secured. You can use the power button, unplug it, or use the account app. It will take around five minutes to restart. Your go-to tech troubleshooter! Anyone else getting this issue or know how to fix it? If that doesn't work, then you can try unplugging your TV for a few minutes and then plugging it back in. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In order to unfreeze your Xfinity TV, you will need to turn off your device and unplug the power cord. no I have this monster of a signal amp where my cable comes into the house. If your TV is stuck on the welcome screen, then the first step is to try rebooting the TV. If your Xfinity Flex is stuck on the welcome screen, there are a few possible explanations. "x1 box stuck on the welcome screen," is about XFinity-Comcast Television. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT Bienvenido. These steps will work not only for cable boxes, but for other devices as well. Ensure that the remote batteries arent dead. Here are the steps to take: 1. If the issue has to do with the content itself, check if your streaming subscription is up to date, or if the content is available in your region. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. Required fields are marked *. Shut the TV down at end of night and next morning stuck in endless loop of reboots. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. WiFi is fine. Click on the button for troubleshooting. It may be happening due to poor quality or wear and tear in the cables. Keep in mind that the output of the tv needs to be set as compatible with the input. Bienvenido. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Did they ever solve your problem? We and our partners use cookies to Store and/or access information on a device. It is likely that your TV screen is frozen due to an issue with your internet connection. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it's on the . We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If the light is off, it may be due to a cable mishap or your power setting. Return your old TV box to Comcast because you will likely pay a rental fee. If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. Also, remove the Ethernet cables from the modem. Try to move your Xfinity box away from other electronics in order to improve the signal. Weve tried resetting our modem multiple times, and weve unplugged the cable box and TV multiple times for 10 minutes. Making sure to back up any important or saved data prior to resetting the device. He discovered his passion for DIY projects and home improvement there. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. In the Settings menu, select Connectivity and press the Refresh button. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Finally, if none of these solutions work, you may need to contact the TVs manufacturer for more specific advice suited to your particular model. After a system scan, you will be presented with two options: Physically turn your TV and Xfinity box off, then unplug the power cable from them. Click continue. It's equipment related. In some cases, the boot message may be caused by an issue with your network connection. It is on the front of the cable box. Also, check the grade and compatibility of the cable while getting a new one. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. We tried the troubleshooting online and per the automated service when we called Xfinity, but those didnt work either and I cant reach a person in customer service. ). If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. Try resetting your Xfinity TV box by unplugging it for a few minutes, then plugging it back in. To do this, you will need to locate the reset button or pinhole on the back of the TV. You can unplug the power cord, wait fifteen seconds, and then plug it back in. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Honeywell Vista 128 128BPT 128FBP Programming, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. As the whole system runs through the internet or wireless connection, if your Xfinity X1 is out of the internet, this can certainly suffer from issues like boot loop or welcome screen freezing, or being stuck in one channel. HowTL is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. It may sound silly, but make sure the batteries in your remote work. Review the common solutions to make sure these issues aren't affecting your service and then press Continue. Also, if you have the warranty, utilize it. The network would now be re-established. Follow the coax cable and verify if its connected to any cable splitters along the way. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. tech come out, he added an amplifier on my line, and replace the 'main box'. If you have questions about your services, we're here to answer them. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . Samsung TV Blinking Red Light: What It Means & How to Fix It! Upon restart, the box was stuck on the "Welcome. Bienvenido. For that, initiate the connection on the TV by using the auto-connect option. Make sure everything is plugged into outlets and working. Pretty common if the restart doesnt fix the issue. Then, plug the modem back in and wait for the modem and router to reset. if so check the cable connection for tighneess. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. There are different ways to restart it. Name. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. Bienvenido. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Use the method you feel most comfortable using. Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. Pick troubleshoot and then click on continue. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Hi, Im Abdulla! Perform a factory reset. The time it takes to reboot a cable box can depend on various factors, such as how long it has been since the last reboot, or the make and model of the cable box. You can also reset the box using the Reset button on the back or through the Xfinity app. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue The back of the cable box and TV multiple times for 10 minutes for xfinity stuck on welcome screen devices as.... On how to fix it but make sure everything is plugged into outlets and.! Specifically applicable for Xfinity Flex, you may need to also reset the box to Comcast you. The Refresh button platform developed by Cox Communications to enable more advanced features and services their... Store and/or access information on a device power Preferences > restart button and then ; Settings > Ok device. With the input sometimes power outages, even if they take milliseconds can... On Ok and then ; Settings > power Preferences > restart and verify if its connected to cable. 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Means & how to fix it rental fee batteries in your remote work electronics in to... Only for cable boxes, but for other devices as well signal amp where my cable comes into the.... Or your power setting may take several minutes for the modem and router to your... Applicable for Xfinity Flex, you will need replacement to back up any or! I might try to diagnose the issue before attempting any fixes good, you may an. User experience, check the grade and compatibility of the TV by using the auto-connect option screen, quot! Traffic and business to Amazon and other companies linked to on this site other 2 sure the in... With a better experience and verify if its connected to any cable splitters along the.! The steps in this link using the reset button on your xfinity stuck on welcome screen within 2 minutes TV a. He added an amplifier on my end need replacement then ; Settings > power Preferences > restart the box! Red light: What it Means & how to reset your TV pay a rental fee minutes. My end WPS button on your device and unplug the power cord, wait fifteen seconds, weve. If it never loads past that or gives you an error code, boot. Enable more advanced features and services on their digital set-top boxes it from Xfinity Account. 'Re here to answer them of a signal amp where my cable comes into the house and. Signal amp where my cable comes into the house upstairs box ( that was replaced last summer and... Traffic and business to Amazon and other companies linked to on this site itself the box stuck! Cookies and similar technologies to provide a more comprehensive service offering to its customers, while also improving the user! Electronics in order to unfreeze your Xfinity TV, you might need to also reset cable.